Chanelle Flowers
Los Angeles,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polished communication skills, organizational skills and talent for overcoming customer objections. Focused on surpassing expectations and driving team success.
Overview
9
9
years of professional experience
Work History
Product Specialist/ RCC, Voice and Chat Specialist
Apple Bay Street
07.2019 - Current
- Greeted customers upon entrance
- Provide online and phone sale support to customers located in the U.S., Canada, and Mexico
- Correspond with Apple's Team in store for all pickups and deliveries
- Provide product knowledge to customers on newly released products and services
- Introduce clients to "Apple's Business Team", who supply them with tools to help their companies thrive
- Maintain visual merchandising and assisting peers on the floor as well as the stock room
Concierge
Rockridge Day Spa
09.2022 - 01.2023
- Provided amazing first and last impressions to current and potential clients
- Booked appointments and drove sales by educating customers about new releases for products, as well as promotions
- Responsible for opening and closing registers and front desk
- Made sure front of house was always stocked with water, tea, or seasonal drinks for clients to partake in, until their service provider was ready
- Addressed customer inquiries with timely and professional responses via phone/chat, email and in-person
- Restocked all skincare, hair, and massage products throughout the day
- Kept laundry washed and folded throughout the day and night to ensure each service provider was set up for success
- Counted tills when working closing shifts, along with locking up the spa
Sales & Support Generalist
Victoria's Secret
05.2017 - 12.2022
- Delivered exemplary service to customers and flexed to various areas in the store which included selling, cashiering, processing, and replenishing
- Provided the perfect bra fit and journey for each client
- Used sale skills to enhance the units per transaction
- Built customer loyalty by opening house accounts and reiterate benefits
- Merchandised products, executed floorsets, and updated visuals for new products
- Prepared merchandise for sales floors by pricing or tagging
- Trained and developed new sales team associates by giving knowledge of products, selling techniques and company procedures
Community Service Representative
Ingenio
03.2019 - 12.2019
- Psychic Center, Keen.com, LiveAdvice, and Ether are psychic platforms for both users and psychics to exchange services, and Ingenio is a third party service
- Responsible for interacting with a client base of Ingenio, Keen.com, PsychicCenter.com, and LiveAdvice.com
- Handled requests such as service inquiries, billing information, product clarification, refunds, and satisfaction of customers
- Handled up to 40 calls and 40 email correspondence per day
- Established solutions, made decisions that not only met customers' needs, but also business' needs
Escalation Supervisor
CHANELLE FLOWERS, Instacart HQ
08.2018 - 11.2018
- Provided thorough and complete resolutions to complex user concerns
- Resolved escalated support inquiries with empathy and troubleshot challenging user problems with the platform
- Exceeded productivity and quality standards set forth by departments
- Handled escalated and completed escalated tickets for both U.S., and Canada customers and shoppers
- Managed over 50 calls and emails per day by shoppers and clients
Account Coordinator
LendUp
04.2017 - 08.2018
- Handled email and phone correspondence with all current, former, and potential clients of LendUp
- Assisted with answering various questions regarding regulations, approval for product, how products work, personal requests, and account resets
- Escalated issues to appropriate channels when necessary
- Reviewed income documents for approval or denial of loans
Client Advisor
Louis Vuitton Client Services
07.2016 - 02.2017
- Coordinated purchases for customers on louisvuitton.com, and connected with clients via email and chat
- Utilized over 10 systems daily
- Partnered with over 110 stores in North America, Canada, and Mexico
- Operated on behalf of stores and facilitated in store events virtually
- Placed pre-orders for clients interested in limited edition or seasonal pieces
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Answered constant flow of customer calls with minimal wait times
Sales Associate
JCPenney
11.2014 - 06.2016
- Greeted customers with enthusiasm, built customer's bags by adding on to their apparel needs
- Built clientele by engagement
- Managed upkeep and replenishing merchandise in each department
- Placed orders from JCPenney's online store for products unavailable in store
- Accountable for opening and closing registers in morning and evening
- Trained new hires on policies and procedures
Skills
- TBooker
- Bowtie
- SalesForce CRM
- Zendesk
- Google (Docs, Sheets)
- Powerpoint
- Excel
- Cisco
- DREAM
- Outlook
- Ring Central
- Toolkit
- Slack
- RMS
- Zoom/Webex
- Box
- Microsoft Office
Timeline
Concierge
Rockridge Day Spa
09.2022 - 01.2023
Product Specialist/ RCC, Voice and Chat Specialist
Apple Bay Street
07.2019 - Current
Community Service Representative
Ingenio
03.2019 - 12.2019
Escalation Supervisor
CHANELLE FLOWERS, Instacart HQ
08.2018 - 11.2018
Sales & Support Generalist
Victoria's Secret
05.2017 - 12.2022
Account Coordinator
LendUp
04.2017 - 08.2018
Client Advisor
Louis Vuitton Client Services
07.2016 - 02.2017
Sales Associate
JCPenney
11.2014 - 06.2016
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