Chanelle Flowers
Inglewood,CA
Summary
Results-driven operations and customer service professional with a proven track record of improving workflows, resolving escalations, and leading high-performing teams. Recognized for consistently delivering exceptional client experiences, driving measurable results, and strengthening team performance. Adept at turning challenges into opportunities to exceed business goals.
Overview
11
11
years of professional experience
Work History
Operations Specialist
Apple The Grove
11.2023 - Current
- Coordinate daily back-of-house operations to ensure seamless product flow from inventory to sales floor, supporting optimal customer experience.
- Managed inventory accuracy through regular audits, cycle counts, and system updates, reducing stock discrepancies.
- Partnered with various teams across the store (Sales, Genius Bar, Management) to align product availability with customer demand.
- Monitored and prioritized incoming shipments, product launches, and restocks, ensuring timely product placement.
- Trained and mentored new team members on Apple operational standards, safety protocols, and inventory systems.
- Supported product launches and promotional events by coordinating logistics and ensuring stock readiness.
- Maintained compliance with Apple’s operational and security standards to safeguard inventory and reduce shrink.
Product Specialist/ RCC, Voice and Chat Specialist
Apple Bay Street
07.2019 - 11.2023
- Delivered customer support in-store, online, and by phone for clients across the U.S., Canada, and Mexico.
- Guided customers with product knowledge, sales support, and introductions to Apple’s Business Team for company solutions.
- Supported store operations through visual merchandising, order coordination, and peer training in both sales floor and stockroom.
Concierge
Rockridge Day Spa
09.2022 - 01.2023
- Created welcoming first and last impressions by greeting clients, booking appointments, and promoting new products and services.
- Supported seamless spa operations through front desk management, register opening/closing, inventory restocking, and vendor coordination.
- Responded to client inquiries in person, over the phone, and via email with professionalism and efficiency.
Sales & Support Generalist
Victoria's Secret
05.2017 - 12.2022
- Delivered personalized client experiences by providing expert bra fittings and tailored product recommendations.
- Drove sales performance by leveraging upselling techniques, increasing units per transaction, and opening customer loyalty accounts.
- Supported store operations through cashiering, replenishment, merchandising, and execution of floor sets and visual updates.
- Trained and coached new team members on product knowledge, selling strategies, and company standards to ensure consistent brand experience.
Community Service Representative
Ingenio
03.2019 - 12.2019
- Provided multi-channel support (phone and email) for up to 80 daily customer interactions across multiple service platforms.
- Resolved inquiries related to billing, services, refunds, and product information while ensuring customer satisfaction.
- Delivered solutions that balanced client needs with business objectives, contributing to overall service quality and retention.
Escalation Supervisor
Instacart HQ
08.2018 - 11.2018
- Resolved complex, high-priority customer and shopper issues across U.S. and Canadian markets with empathy and efficiency.
- Delivered thorough resolutions for escalated tickets via phone and email, averaging 50+ cases daily.
- Exceeded departmental productivity and quality standards while ensuring positive customer experiences.
Account Coordinator
LendUp
04.2017 - 08.2018
- Managed phone and email correspondence with current, former, and prospective clients regarding products, accounts, and regulations.
- Assisted clients with loan applications, account support, and product education while ensuring compliance with regulatory requirements.
- Reviewed income documents to approve or deny loans and escalated complex issues to appropriate teams when necessary.
Client Advisor
Louis Vuitton Client Services
07.2016 - 02.2017
- Delivered high-touch customer support via phone, email, and chat, coordinating online purchases and pre-orders for exclusive pieces.
- Partnered with 110+ stores across North America, Canada, and Mexico to fulfill client needs and support in-store events virtually.
- Utilized 10+ systems daily to resolve issues efficiently, ensuring minimal wait times and exceptional client experiences.
Sales Associate
JCPenney
11.2014 - 06.2016
- Delivered personalized customer service by building clientele, upselling apparel, and processing online/in-store orders.
- Supported store operations through merchandising, register accountability, and trained new hires.
Skills
- Booker
- SalesForce CRM
- Zendesk
- Google (Docs, Sheets)
- Powerpoint
- Excel
- Cisco
- DREAM
- Outlook
- Ring Central
- Slack
- Zoom/Webex
- Box
- Microsoft Office
Timeline
Operations Specialist
Apple The Grove
11.2023 - Current
Concierge
Rockridge Day Spa
09.2022 - 01.2023
Product Specialist/ RCC, Voice and Chat Specialist
Apple Bay Street
07.2019 - 11.2023
Community Service Representative
Ingenio
03.2019 - 12.2019
Escalation Supervisor
Instacart HQ
08.2018 - 11.2018
Sales & Support Generalist
Victoria's Secret
05.2017 - 12.2022
Account Coordinator
LendUp
04.2017 - 08.2018
Client Advisor
Louis Vuitton Client Services
07.2016 - 02.2017
Sales Associate
JCPenney
11.2014 - 06.2016
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