Chanelle Gatewood
Jamaica,NY
Summary
Professional in transportation security with comprehensive experience in safeguarding facilities and personnel. Proven ability to lead teams, adapt to dynamic environments, and implement effective security measures. Skilled in risk assessment, crisis management, and regulatory compliance. Known for reliability, collaboration, and achieving optimal results in high-pressure situations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Transportation Security Officer
Department Of Homeland Security, TSA
04.2024 - Current
- As a Lead Transportation Security Officer (LTSO) within Security Operations (SO), Transportation Security Administration (TSA), Department of Homeland Security (DHS), I am responsible for leading at least three full-performance level Transportation Security Officers (TSOs), and as assigned, trainee and apprentice level TSOs. As an LTSO, distribute and balance workloads and tasks among employees in accordance with established workflow and skill level. I make adjustments to accomplish the workload in accordance with established priorities. Duties include but are not limited to:
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Safeguarded transportation operations at commercial airports and railway stations.
- Managed hiring process for new TSOs by reviewing resumes, conducting interviews, and making informed recommendations on candidate selection.
- Supported overall airport operations by collaborating with airline representatives on matters related to flight schedules or aircraft security.
- Established a positive work environment through strong leadership skills and open communication channels among team members.
- Developed comprehensive emergency response plans for various threat scenarios, ensuring swift action in critical situations.
- Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.
- Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
- Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
- Implemented new technologies and procedures to enhance overall airport security operations.
- Enhanced security protocols by conducting thorough risk assessments and implementing necessary measures.
- Providing input to supervisors and managers concerning a variety of human resources matters including, but not limited to, employee performance, promotions, reassignments, awards, etc.
Implementing security screening procedures in accordance with TSA objectives and directives.
Transportation Security Officer
Department Of Homeland Security, TSA
09.2018 - 04.2024
- Check passengers travel documents
- Advise passengers of all things that must be divested for screening
- Performing appropriate screening procedures at a walk through metal detector
- Visually and physically inspect medical apparatuses
- Visually and physically inspect service animal vests when required
- Perform targeted pat downs of alarmed areas after passengers pass through a body scanner
- Performs property searches under Standard Operating Procedure guidelines
- Makes accurate determinations whether or not to flag property based on Standard Operating Procedures
- Determine whether or not property or persons are in possession of prohibited items
- Clean jams when needed
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Performed pat-downs to look for unauthorized materials and weapons.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
Mail Processing Clerk
United States Postal Service
03.2015 - 09.2018
- Sort incoming and outgoing mail
- Maintain integrity of distribution schemes
- Load mail onto automated equipment
- Monitor mail flow to ensure continuous feed
- Run machine reports
- Troubleshoot technical issues on machines
- Clean jams when needed
- Train new employees
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
Bartender
T.G.I Friday’s
05.2011 - 07.2016
- Take guest’s drink and food orders
- Serve drinks and food in a timely manner
- Clean bar top
- Maintain bar contents
- Take inventory of bar to make orders for necessary products
- Train new bartenders
- Set up bar for the day
- Balanced currency; cash, coins, and credit receipts
- Open and close bar
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Skills
- Excellent organizational and communication skills
- Extremely personable
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Excellent customer service
- Exceptional patience
- Surveillance monitoring
- Responding to emergencies
References
Thierry Jean
Trans portation Security Administration
TRANSPORTATION SECURITY MANAGER
(631)807-7788
thieryjean@TSA.DHS.GOV
Caleb Bienne
Transportation Security Administration
Transportation Security Manager
(718)490-9630
Caleb.Bienne@tsa.dhs.gov
Certification
PSS
ARC
ELSO
Job related training
Civil Rights
Conflict Resolution
Methods of Security
Security Management
Emergency Management
Open and Closed IED
Bloodborne Pathogens
Records Management
Fraudulent Documents
Foundations of Leadership
Leading Through Change
Whistleblower Protection Act
HazMat Reference Documentation
Basic Supervisor Technical Training
Leading People and Managing Operations
ETD Maintenance Training/Barringer
Arab and Muslim Cultural Awareness
Sikh Cultural Awareness Training
Human Trafficking Awareness Training
NYPD Counter- Terrorism Training
Security Evolution: Engage and Coach
Sensitive Information Security Awareness
Emergency Response & Preparedness
Active Shooter Incident Response Training
Introduction to Surveillance- ACCTV
Essentials of Managing Screening Operations
Improvised Explosive Devise Baseline Training
Explosive trace Detection & Physical Bag Search
EEO, Sexual Harassment and Diversity Awareness
Timeline
Lead Transportation Security Officer
Department Of Homeland Security, TSA
04.2024 - Current
Transportation Security Officer
Department Of Homeland Security, TSA
09.2018 - 04.2024
Mail Processing Clerk
United States Postal Service
03.2015 - 09.2018
Bartender
T.G.I Friday’s
05.2011 - 07.2016
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