Chanelle Laudat
Riverview,FL
Summary
I am a highly motivated and dedicated professional known for consistently surpassing goals with unwavering enthusiasm and diligence. With a natural curiosity and quick grasp of new concepts, I contribute effectively as a team player and excel independently. My adept communication skills enable seamless interaction with diverse individuals. Eager to leverage my extensive experience in sales and account management, I am keen to join an organization where my expertise and passion for continuous learning can drive success beyond expectations.
Overview
10
10
years of professional experience
Work History
Insurance Broker
08.2022 - Current
- Evaluate clients' insurance needs and financial status to recommend suitable coverage plans
- Analyze various insurance products and policies to determine the most appropriate options for clients
- Develop and maintain strong relationships with clients to ensure ongoing satisfaction and retention
- Collaborate with underwriters to negotiate terms, secure quotes, and obtain the best possible coverage for clients
- Stay updated on industry trends, regulations, and changes in insurance policies to provide accurate information to clients
- Conducted client consultations to understand their insurance requirements and goals
- Prepared and presented customized insurance proposals, explaining coverage options and terms
- Facilitated the application process, ensuring accuracy and completeness of documentation
- Actively participated in sales training programs to enhance product knowledge and sales techniques
- Achieved and exceeded sales targets through effective client prospecting and relationship building
- Conducted client consultations to understand their insurance requirements and goals
- Prepared and presented customized insurance proposals, explaining coverage options and terms
- Facilitated the application process, ensuring accuracy and completeness of documentation
- Actively participated in sales training programs to enhance product knowledge and sales techniques
- Achieved and exceeded sales targets through effective client prospecting and relationship building.
- Retained 85% of policyholders during annual renewal period
- Closed average of 20 new sales per week after implementing new brokerage program
Licensed Insurance Sales Professional
USAA
08.2021 - 01.2022
- Insurance professional - Sales and Service
- Identifies and manages existing and emerging risks that stem from business activities and the job role
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
- Follows written risk and compliance policies and procedures for business activities
- Facilitates the Property & Casualty (P&C) member experience by answering inbound phone calls, emails, and/or other contacts from members
- Applies developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services
- Responsible for the respective trailing documents for all states
- Identifies, assesses and understands member needs and consistently provides complete and accurate advice and solutions, including products and services
- Provides thorough issue diagnosis while minimizing transfers, escalations and call backs
- Utilizes the tools and resources available to support members with some assistance
- Effectively operates in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels
- Maintenance of Property & Casualty (P&C) license and state registrations.
- Managed over 50 customer calls per day, whilst maintaining great feedback surveys from members
- Managed time efficiently in order to complete all tasks within deadlines
Sales Associate & Stylist
Tory Burch
Tampa, FL
05.2019 - 01.2021
- Product knowledge mastery in order to properly address customer needs and be able to close sales
- Consistently meeting and exceeding Daily, Weekly, and Monthly Sales Targets
- Managing and tracking sales in Microsoft excel
- Keeping proper communication channels with customers via follow-up phone calls, emails, and SMS for customer satisfaction
- Maintaining my client feedback score in the top 10% of Associates
- Listened to customer needs and desires to identify and recommend optimal products
- Recommended complementary purchases to customers, increasing revenue
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Educated customers on products to maximize benefits
- Maintained up-to-date knowledge of store sales, payment policies and security standards
customer service
Bare Escentuals, Beauty Ambassador
Tampa, FL
09.2016 - 12.2018
- Working in team to create a safe and comfortable environment for both staff and customers
- Organization and maintenance of workspace environment in order to maintain hygiene standards necessary in this industry
- Ongoing training of all new product material in order to properly service clients
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings up to 93%
- Developed a deep understanding of customer service principles and customer service best practices
- Generated reports for customer service issues and repair records
Luxury Advisor
GTE Financial, Care Call Center
Tampa, FL
08.2015 - 09.2016
- Providing a stellar customer service experience to all inbound calls for members
- Assisting members with all aspects of their finances and accounts to provide complete satisfaction
- Providing full product knowledge of all available loan types from credit cards, to auto loans, to mortgages
- Diligence and assertiveness in being prompt and timely in all customer requests in a telephone environment
- Using a dual monitor setup to efficiently utilize multiple computer programs at once, Providing a luxury shopping experience for the customer
- Preparing the product for store display, whilst upholding company guidelines
- Maintained up to date product knowledge for servicing clients
- Managed company software in order to keep clientele database updated and intact
- Building and maintaining strong relationships with clients
- Utilizing digital marketing to achieve sales goals.
Assistant Manager
The Body Shop
Tampa, FL
07.2014 - 08.2015
- Managing and maintaining shift schedules
- Responsible for opening and closing store procedures
- Accountable for balancing all sales and preparing bank deposits
- Providing the highest level of customer service while also maintaining the visual standards of the store
- Managing and achieving store goals and targets in various metrics including sales
- Coaching sales associates to help them achieve individual sales goals
- Meeting with team members to discuss their growth opportunities
- Strong time management and organizational skills
- Leading team meetings and organizing team bonding activities
Coach
10.2014 - 02.2015
- Engaged with customers to build rapport and loyalty
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Solved customer challenges by offering relevant products and services
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Managed returns, exchanges and refunds in accordance with store policy
- Helped customers locate products and checked store system for merchandise at other sites
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Generated new sales leads to achieve and exceed monthly sales goals
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Managed efficient cash register operations
Education
Licensed Life, Health and Variable Annuities Agent license - undefined
The Aveda Institute
2018
Associates Degree - Creative Marketing
Ravensbourne University
London06.2014
High School Diploma -
Bullerswood High School
London06.2012
Skills
- Proficient in the following software:
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Word
- Microsoft Sharepoint
- Sales Networking
- Multi-level communication
- Adobe Photoshop
- Adobe Illustrator
- Canva Pro
- Salesforce knowledge
- Financial planning illustration
Timeline
Insurance Broker
08.2022 - Current
Licensed Insurance Sales Professional
USAA
08.2021 - 01.2022
Sales Associate & Stylist
Tory Burch
05.2019 - 01.2021
customer service
Bare Escentuals, Beauty Ambassador
09.2016 - 12.2018
Luxury Advisor
GTE Financial, Care Call Center
08.2015 - 09.2016
Coach
10.2014 - 02.2015
Assistant Manager
The Body Shop
07.2014 - 08.2015
Licensed Life, Health and Variable Annuities Agent license - undefined
The Aveda Institute
Associates Degree - Creative Marketing
Ravensbourne University
High School Diploma -
Bullerswood High School