Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Chanelle Jones

Oxford,Mississippi

Summary

Well-qualified CSR and Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Positive and diligent Management professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 28 years of Customer Service experience paired with goal-oriented and performance-minded approach.

Overview

28
28
years of professional experience

Work History

Property Manager

J McArthur Properties
10.2022 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Business Owner/Operator

Stitchworks By Nelle, LLC
01.2018 - 05.2023
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Managed wholesale and retail contracts.
  • Created gift baskets and embroidery ensembles.
  • Cold Calling, sales, customer service

Collections Associate

Jacob Law Group
03.2008 - 07.2010
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.

Front Desk Clerk

Hampton Inn
03.1995 - 11.2005
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Education

Bachelor of Arts - University Studies And Healthcare Administration

University of Mississippi
Southaven, MS
12.2019

Skills

  • Codes and Regulations
  • Fair Housing Laws Knowledge
  • QuickBooks and Sage 50
  • Operating Cost Tracking
  • Customer Service
  • Sales
  • Servicing direct bill and wholesale accounts
  • Collections
  • Healthcare Information Management

Timeline

Property Manager

J McArthur Properties
10.2022 - Current

Business Owner/Operator

Stitchworks By Nelle, LLC
01.2018 - 05.2023

Collections Associate

Jacob Law Group
03.2008 - 07.2010

Front Desk Clerk

Hampton Inn
03.1995 - 11.2005

Bachelor of Arts - University Studies And Healthcare Administration

University of Mississippi

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Chanelle Jones