Chanelle Jones
Jackson,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Dental Receptionist
Alpha Dental Clinic
Jackson, MS
02.2024 - Current
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
Customer Service/Healthcare Consultant
Continuum Global Solutions
Dallas, TX
02.2023 - 01.2024
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Researched relevant policy information to answer customer questions.
Property Manager
J McArthur Properties
Oxford, MS
10.2022 - 11.2023
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Managed all maintenance requests from tenants in a timely manner.
Collections Agent
Jacob Law Group
Oxford, MS
03.2008 - 07.2010
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
Education
Bachelor of Arts - Liberal Arts And General Studies
University of Mississippi
Southhaven, MS12-2019
Master of Science - Healthcare Management
Colorado Technical University
Colorado Springs, COSkills
- Inbound and Outbound Calling
- Complaint resolution
- Data Entry
- Appointment Scheduling
- Letter writing
- Data Verification
- Preparing contracts
- Quickbooks
- Payment posting
- Vendor relations skills
- Inventory purchasing
- Filing experience
- Microsoft expertise
- Multi-Line Phone Systems
- Verbal and written communication
References
References available upon request.
Timeline
Dental Receptionist
Alpha Dental Clinic
02.2024 - Current
Customer Service/Healthcare Consultant
Continuum Global Solutions
02.2023 - 01.2024
Property Manager
J McArthur Properties
10.2022 - 11.2023
Collections Agent
Jacob Law Group
03.2008 - 07.2010
Bachelor of Arts - Liberal Arts And General Studies
University of Mississippi
Master of Science - Healthcare Management
Colorado Technical University
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