Chanelle Louis
Baldwin,NY
Summary
Dynamic and dedicated professional with experience at The Center for Developmental Disabilities, skilled in client support and behavior redirection. Proven ability to enhance independence and quality of life for individuals with developmental disabilities. Strong time management and first aid skills, committed to delivering exceptional service and fostering positive relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
The Center for Developmental Disabilities
01.2024 - Current
- Supported individuals with developmental disabilities in daily living activities, enhancing independence and quality of life.
- Assisted in implementing individualized care plans tailored to each client's specific needs and goals.
- Facilitated communication between clients, families, and interdisciplinary teams to ensure cohesive support services.
- Monitored client progress and documented observations, ensuring accurate reporting of behavioral changes or concerns.
Passenger Service Assistant
United Ground Express
10.2021 - 11.2024
- Assisted passengers with check-in procedures and baggage handling to ensure smooth travel experiences.
- Provided information on flight schedules and gate changes, enhancing customer communication and satisfaction.
- Coordinated boarding processes efficiently, contributing to timely departures and overall operational effectiveness.
- Responded to passenger inquiries and resolved issues promptly, improving service quality and customer loyalty.
- Collaborated with team members to maintain cleanliness and organization in passenger areas, fostering a welcoming environment.
- Monitored luggage delivery systems for timely retrieval, ensuring compliance with safety regulations and protocols.
- Implemented feedback mechanisms from passengers to identify service improvement opportunities, driving enhanced performance outcomes.
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
- Improved boarding efficiency by guiding passengers through airport processes and providing clear instructions.
- Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
- Contributed to overall positive workplace culture by maintaining a friendly, helpful demeanor and demonstrating effective teamwork with colleagues.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Escorted handicapped passengers from terminal to aircraft.
- Educated passengers on safety procedures and provided assistance to disabled passengers
Retail Sales Associate
Forever 21
12.2020 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
Food Service Worker
Taco Bell
05.2019 - 03.2020
Education
High School Diploma -
East Orange Campus High School
East Orange, NJ06-2020
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
Certification
CPR - Cardiopulmonary Resuscitation
SCIP - Strategies for Crisis Intervention and Prevention
Timeline
Direct Support Professional
The Center for Developmental Disabilities
01.2024 - Current
Passenger Service Assistant
United Ground Express
10.2021 - 11.2024
Retail Sales Associate
Forever 21
12.2020 - 08.2021
Food Service Worker
Taco Bell
05.2019 - 03.2020
High School Diploma -
East Orange Campus High School
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