Chanelle McCreary
Sacramento,CA
Summary
Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
6
6
years of professional experience
Work History
Client Care Specialist / Sales
Elk Grove Toyota
08.2022 - 04.2024
- This position handles inbound and outbound calls while building and maintaining customer relationships
- Providing a positive customer experience by educating customers, responding to questions, building trust, and overcoming objections
- Promptly answering the telephone using positive and clear communication and scheduling appointments for guests
- Ensured a positive customer experience, while working in a fast-paced environment
- Effectively utilized lead management tools and CRM
- Reserved and confirmed inventory for people to complete purchases with our sales team in person.
Front Desk Associate
Massage Envy
03.2020 - 07.2020
- Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive
- Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone
- Educating clients on new and expanded services, selling the 'Massage Envy Wellness Program'
- Protecting workplace culture by recognizing and supporting team goals and building positive relationships with team members.
Restaurant Server
Vibe Health Bar
08.2018 - 02.2020
- Continuously checked on guests to ensure satisfaction with each food course and beverage
- Made recommendations and answered any questions regarding menu selections to increase restaurant sales
- Created a positive working environment with staff and customers.
Education
Business Administration -
California State University of Sacramento
Sacramento, CA12.2022
Associate's Degree in Business Administration -
Cosumnes River College
Elk Grove, CA05.2020
High School Diploma -
Pleasant Grove High School
Elk Grove, CA05.2017
Skills
- Customer Service
- Multitasking
- Client Relationship Building
- Inventory Management
- Product Knowledge
- Sales Experience
- Situational knowledge
- Objection Handling
- Team Work
- Telephone Etiquette
- (PC) Computer Knowledge
- Verbal and Written Communication Skills
- Networking Skills
- Active Listening
Awards
Employee of the Month, Vibe Health Bar, 07/01/19
Volunteer Experience
- SPCA, 03/01/22 to current, worked with cats and kittens monthly, to keep them well-socialized and exercised.
- Elk Grove Food Bank, 06/01/22 to 06/01/22, assisted the Elk Grove Food Bank by packing and organizing canned and dry food for people in need.
References
- Yazmin Nicol, Manager, Vibe Health, (916) 970-5102
- Mariela Ramirez, Supervisor, Massage Envy, (916)-683-3689
- Jenny Stuart, BDC Manager, Elk Grove Toyota, (916) 405-8000
Timeline
Client Care Specialist / Sales
Elk Grove Toyota
08.2022 - 04.2024
Front Desk Associate
Massage Envy
03.2020 - 07.2020
Restaurant Server
Vibe Health Bar
08.2018 - 02.2020
Business Administration -
California State University of Sacramento
Associate's Degree in Business Administration -
Cosumnes River College
High School Diploma -
Pleasant Grove High School
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