Chanelle M. Drummond
Akron,OH
Summary
Dedicated professional with over 25 years of experience in customer service and several years in administrative and managerial roles. Proven ability to thrive in high-volume office environments while managing diverse tasks efficiently. Strong background in various job fields enhances adaptability and problem-solving skills. Committed to delivering exceptional service and operational excellence.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Operator
Metro RTA
Akron, Ohio
10.2025 - Current
- Operated transit vehicles within designated routes and schedules.
- Monitored passenger safety and provided assistance during boarding and disembarking.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with regulations.
Self Employed
Contemporary Artist
Akron, Ohio
06.2016 - Current
- Visual art content creator and contract artist. Specializing in customized, portraits, wall hangings, home and office decor, business signs/ marquees, and murals.
Creative Art Director and Art Teacher
Emmanuel Christian Academy
Akron, Ohio
12.2024 - 05.2025
- Responsible for creating and managing visual aesthetics throughout the school as well planning local events and programs.
- Photographed students and school activities for newsletter and social media.
- Worked jointly with Marketing Director in order to promote the school and collaborate with donors and investors.
- Taught art fundamentals within the classroom, including skill development to students ages pre K-8.
- Oversaw art budget allocation for materials and resources across departments.
Mail Carrier
USPS
Akron, Ohio
06.2024 - 09.2024
- Gathered, sorted and delivered mail and packages to hundreds of customers daily.
- Lifted and carried 20-45 lbs.
- Drove standard mail trucks and completed all required letter carrier duties.
- Sorted incoming and outgoing mail according to established procedures.
- Communicated with customers to address inquiries and service needs.
Customer Care Specialist
Barclays Bank
, Remote
02.2023 - 08.2023
- Telecommunications and digital banking representative.
- Answered inbound calls and assisted customers with account inquiries and transaction issues.
- Provided the highest level of customer service in order to assist card members with account maintenance, payments, troubleshooting and other banking needs.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on banking products and services to enhance user experience.
Quality Education and Compliance Administrative Assistant
Summa Health System
Akron, Ohio
01.2015 - 07.2016
- Received and routed medical records as well processed medical records requests.
- Responsible for auditing patient info for accuracy.
- Created manuals, multimedia, and other educational material necessary for training.
- Maintained accurate records of compliance training and certifications for staff.
- Coordinated compliance documentation for regulatory audits and internal reviews.
Medical Records Director and HR Assistant
University Park Nursing Home
Akron, Ohio
04.2012 - 02.2015
- Performed qualitative analysis of records
- Managed medical records compliance with state and federal regulations.
- Reviewed, analyzed organized patient records.
- Created spreadsheets for ancillary tracking of DME and other supplies.
- Completed medical record requests and managed medical record staff.
- Processed billing and medical invoices.
- Assisted with employee relations & payroll.
Cashier and POS Clerk
Giant Eagle
Fairlawn, Ohio
11.2002 - 01.2010
- Processed customer transactions accurately and efficiently.
- Handled cash, credit, and check payments while ensuring security protocols.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained high level of professionalism and friendly customer service in order to ensure a pleasant shopping experience.
Education
Associate of Applied Science - Healthcare Administration
Brown Mackie College
Akron06-2012
Skills
- Microsoft Word
- PowerPoint
- Access
- Excel
- Medical Billing
- Epic
- Citrix
- Quick Books
- Visual Art
- Graphic Design
- Marketing
- Advertising
- Customer Service
- Management
- Sales
- Safety compliance
- Vehicle inspection
- Data organization
- Visual merchandising
Awards
Graduated with Honors, 3.9
Certification
- CPR
Timeline
Operator
Metro RTA
10.2025 - Current
Creative Art Director and Art Teacher
Emmanuel Christian Academy
12.2024 - 05.2025
Mail Carrier
USPS
06.2024 - 09.2024
Customer Care Specialist
Barclays Bank
02.2023 - 08.2023
Self Employed
Contemporary Artist
06.2016 - Current
Quality Education and Compliance Administrative Assistant
Summa Health System
01.2015 - 07.2016
Medical Records Director and HR Assistant
University Park Nursing Home
04.2012 - 02.2015
Cashier and POS Clerk
Giant Eagle
11.2002 - 01.2010
Associate of Applied Science - Healthcare Administration
Brown Mackie College