CHANELLE OSKO
Providence,RI
Summary
Dynamic and detail-oriented server with extensive experience, adept at training new team members and enhancing service efficiency. Proven ability to thrive under pressure while delivering exceptional customer experiences. Skilled in POS systems and committed to implementing improvements that elevate team performance and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Viola Cucina
Barrington, RI
10.2024 - Current
- Crafted custom and classic cocktail orders during peak hours while maintaining accuracy and speed.
- Accurately taking and entering orders, handling modifications, and dietary restrictions with close attention to detail.
- Ensure a constant, friendly, and happy attitude toward all customers and co-workers at all times.
- Communicate nightly drink and dinner specials by memory with full understanding.
- Manage cash and card transactions using POS systems, as well as cashing out other employees and performing end-of-day reports.
- Closed dining at the end of the night, and ensured all side work and nightly tasks were completed by all floor employees.
Server
Basta
Cranston, RI
01.2022 - 08.2024
- Provided exceptional service to a high volume of customers.
- Served food and beverages to patrons, and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and steps of service.
- Addressed complaints to the kitchen staff, and served replacement items without issue.
- Displayed enthusiasm and extensive knowledge about the restaurant's menu, POS system, and products.
Server
Capriccios
Providence, RI
09.2019 - 01.2022
- Memorize and present nightly dinner specials to drive sales.
- Work under fast paced and stressful situations while surpassing expectations.
- Restocked regularly to help team stay efficient and meet customers' needs.
- Motivate and assist team members as well as training new staff members.
- Promotes and implements company policies and standards at all times.
Education
BACHELOR OF SCIENCE - EQUINE AND BUSINESS MANAGEMENT
Johnson and Wales University
Providence, RISkills
- Able to identify areas that require improvement and Implement change
- Works exceptionally well under pressure
- Trains and assists new team members
- Separates personal and professional life situations
- Outstanding attention to detail
- Extensive understanding of POS systems and restaurants
Certification
ServSafe Food Protection Manager Certification ServSafe Alcohol Certification
Timeline
Server/Bartender
Viola Cucina
10.2024 - Current
Server
Basta
01.2022 - 08.2024
Server
Capriccios
09.2019 - 01.2022
BACHELOR OF SCIENCE - EQUINE AND BUSINESS MANAGEMENT
Johnson and Wales University