Summary
Overview
Work History
Education
Skills
Timeline
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Chanelle Rivera

Hollywood,FL

Summary

Motivated and detail-oriented professional with a proven track record in customer service, administrative support, and problem-solving. Adept at leveraging strong communication skills and organizational abilities to enhance productivity and team performance. Committed to continuous learning and applying past experiences to contribute positively to dynamic and organized environments.

Overview

4
4
years of professional experience

Work History

HR Shared Service Representative

First Service Residential
03.2024 - Current
  • Provide comprehensive support to HR and internal associates via phone, email, and an internal ticketing system, addressing inquiries related to HR, payroll, benefits, time entry, and HRIS systems
  • Maintain high customer service standards by resolving user issues promptly and effectively, escalating complex problems as needed
  • Monitor and document help desk activities, ensuring accurate records of requests and resolutions
  • Apply critical thinking and problem-solving skills to troubleshoot issues and recommend solutions, while staying updated on system changes and procedural updates
  • Develop and document Standard Operating Procedures (SOPs) and create job aids to streamline processes
  • Conduct training sessions and orientation for new users, providing online training support as required
  • Provide administrative support and manage departmental projects to ensure timely completion.

Medical Receptionist

Healthy Partners
01.2021 - 06.2021
  • Delivered exceptional customer service in a high-pressure medical office, handling patient appointments, records, and billing transactions
  • Demonstrated strong problem-solving abilities to address patient needs and resolve issues efficiently.

Receptionist

Buy Rent Free Realty
08.2020 - 01.2021
  • Managed front desk operations, including answering phones, scheduling appointments, and greeting clients with professionalism
  • Utilized effective communication skills to resolve customer inquiries and maintain accurate records of transactions and appointments.

Education

Accounting

Miami Dade College
Miami, FL
05.2025

Skills

  • Organizational Skills: Efficient in managing tasks, maintaining records, and ensuring smooth operations
  • Communication: Strong verbal and written communication skills, with a focus on customer service and issue resolution
  • Customer Service: Experienced in addressing diverse customer needs and maintaining high satisfaction levels
  • Problem-Solving: Skilled in analyzing issues and providing timely, practical solutions
  • Adaptability: Capable of thriving in fast-paced and evolving environments
  • Professionalism: Reliable, punctual, and committed to high standards of work

Timeline

HR Shared Service Representative

First Service Residential
03.2024 - Current

Medical Receptionist

Healthy Partners
01.2021 - 06.2021

Receptionist

Buy Rent Free Realty
08.2020 - 01.2021

Accounting

Miami Dade College

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Chanelle Rivera