Chanelle Rogers

Professional Customer Service Representative with over 7 years of experience in the medical field. Excellent multitasking abilities, can learn quickly in a fast paced environment. Social and diplomatic personality, being able to help & handle patient complaints and concerns. Familiar with different EMR/ software systems, very computer efficient. Professional healthcare administrative professional with strong background in patient registration and data management. Known for effective communication, accuracy in handling patient information, and adaptability in fast-paced environments. Strong focus on team collaboration and achieving results, ensuring smooth operations and positive patient experiences. Skilled in electronic health records, patient intake, and insurance verification, with dependable and flexible approach to changing needs.

• Advent Health Wesley Chapel, 05/24, Current, Patient Registrar, Patient Registration & Demographics, Upfront Payment Collection, Insurance Verification through Epic system, Customer Service, Scheduling appointments, Answering high volume calls, Verifying Patient Authorizations prior to Evaluation & treatment appointments, Adding & updating Insurance benefits in the system as well as Scanning ID & Insurance card.
• Gebbs Consultants - Carefirst Blue Cross Blue Shield, 10/23, 12/23, Enrollment Technician, Enroll subscribers and dependents for all lines of business as requested via U.S. mail and/or e-mail., Verify enrollment status by making changes to membership records, research and resolve enrollment system discrepancies., Process membership terminations, and other forms of enrollment events including spouses and dependents., Request or Terminate ID cards via client portals that come in via email, respond back to client and save all information according to its Group number on each shared file.
• Virginia Hospital Center- Call center/ OSC, 01/23, 08/23, PCR- Patient Care Representative, Greets all patients in a courteous, professional manner over the phone, Obtains and accurately enters patient information into the Epic system., Makes changes as necessary during registration, Checks & confirms eligibility for all insurances (commercial only), Runs insurance to make sure it is active and terminates all insurances that are non-active, Efficiently and correctly schedules patient appointments according to departmental procedure., Answers the phone within three rings, Handles multiple telephone lines with high call volumes., Screens and routes all calls appropriately., Files correspondence promptly in patient charts when returned from clinician or manager.
• Enlyte-Genex Services LLC, 03/22, 01/23, Remote-Customer Service Representative, Reviewing documents in US states, for those filing for workers compensation., Manages an inventory of claims to evaluate compensability/liability, Creating letter templates to send out to the providers of the hospital in which each patient has/ had been treated while operating worker's compensation case., Conducts investigations of claims to confirm coverage and to determine liability, compensability and damages, Meeting once a week with manager and team via Microsoft Teams, to better resolve errors and share updates on new information within the company., Assesses policy coverage for submitted claims, Maintains communication with providers and clients regarding the status of their inquiries., Works with internal and external networks departments to resolve issues., Promptly responds to inquiries from internal and external customers via outlook email
• Medstar Georgetown University Hospital (Lombardi Cancer Center), 02/21, 03/22, Administrative Assistant, Assists provider with all clerical tasks pertaining to each patient and their care, Schedule appointments in person, over the phone & via email as needed, Confirms Insurance eligibility & benefits prior to visit, Checks mail, fax and email for all outside referrals, Access any important documents needed for patient to be seen and treated, using software systems such as Aria, IDX and Powerchart system, Fax and scan reports to outside referring providers, Obtain CD images from other hospitals and radiology departments via FedEx Accounts. Checking for changes & updating insurance plans, to report back to the billing department prior to patients' visit., Keeping a spreadsheet of upcoming radiology scans by year and month, for each patient needing an order approval.
• Midtown Neurology LLC, 02/16, 01/21, Front office Coordinator, Prior Authorizations for EEG, EMG, TCD & VNG testing, Used ECW system to check patient inquiry information such as payments, balances and credits, Answering high volume calls, Uses Navinet system to check for all insurance eligibility and benefits, Collects payment over the phone & in office, Taking messages for providers and clinical staff members, Obtained Medical Records from outside offices, Helping patients schedule Radiology Scans such as MRI's with local / participating clinics, Keeping my area clean and maintaining a smooth office flow, Updating demographics/ chart profile, Helping doctors with their work schedule, preventing any double booked appointments, Making sure that the office maintains great customer service with top star reviews