Chanelle Shepherd
DeLand
Summary
Dedicated professional with a strong work ethic and exceptional communication skills, experienced in machine operation. Proven ability to enhance customer satisfaction through active listening and critical thinking, resolving conflicts effectively. Committed to producing quality results while adhering to safety standards and fostering positive relationships with clients.
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
18
18
years of professional experience
Work History
Machine Operator
Sparton Electronics
10.2024 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Customer Service Representative
Healthfirst
11.2019 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with empathy
- Resolved customer complaints
- Inbound and outbound calls
- Verify account and insurance information
- Activate and reinstate insurance plans
- Create and review medical Authorizations
- Process insurance premiums
- Review coverage, billing, co pays, deductibles, and co insurance information
- Process DME orders
- Create reimbursement requests
- Provide excellent customer service
- Build rapport
- Assist with questions and concerns effectively and in a timely manner
Customer Service Representative
Frontier Communications
03.2015 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Bright House Networks
07.2007 - 12.2014
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
DeLand High School
800 N Hill Ave, Deland, FL, 32724Associate of Science - Nursing
Florida Technical College
DeLand, FL06-2019
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Active listening
- Critical thinking
- Data entry
Timeline
Machine Operator
Sparton Electronics
10.2024 - Current
Customer Service Representative
Healthfirst
11.2019 - 01.2024
Customer Service Representative
Frontier Communications
03.2015 - 10.2018
Customer Service Representative
Bright House Networks
07.2007 - 12.2014
High School Diploma -
DeLand High School
Associate of Science - Nursing
Florida Technical College
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