CHANELLE TOLBERT
Chicago,IL
Summary
Dynamic and performance-driven achiever eager to transition into a role with a world-class employer who values a focused , dedicated mindset, quick learner, able to master new skills in a fast-paced environment and deep understanding of service. Analytical, detail oriented exceptional problem-solver with solid detail orientation and organizational skills. Maintain excellent interpersonal communication, time management, and problem resolution skills. Skilled in working effectively as a team member or alone with minimal supervision.
Overview
9
9
years of professional experience
Work History
Resident Occupational Specialist
The Community Builder
Chicago, IL
04.2023 - Current
- Implemented new strategies for lease management, resulting in increased profitability and streamlined operations.
- Evaluated and interpreted legal documents such as deeds, leases, assignments and affidavits for accurate record-keeping and lease management.
- Enhanced time management skills through juggling multiple responsibilities such as event planning, crisis response, and administrative tasks.
- Facilitated access to needed services and resources.
Amazon Delivery Driver
Caff Logistics
Maywood, Illinois
01.2020 - 06.2021
- Loaded, unloading packages from delivery vehicles according to company guidelines
- Delivered packages on foot or by vehicle to residences and businesses within a specified area
- Communicated with dispatchers about deliveries before leaving the warehouse or store
- Connected with customers about delivery status updates using phone, text, email, or other methods
- Maintained track of deliveries made and reporting problems to management
- Ensured safe operation of delivery vehicle by complying with federal and state regulations regarding vehicle operation, maintenance, and insurance requirements
- Retained accurate records of deliveries and mileage driven for tax purposes
- Provided excellent customer service by greeting customers in person or on the phone, answering questions about products or services, and resolving issue.
Customer Service Representative
Atlantic Energy
Chicago, Illinois
01.2019 - 04.2020
- Managed and processed 60 - 100 customers calls daily informing them about are services and all are products
- Informed on cold cases business to business sale to outside venders
- Established customer confidentiality, following systems / guidelines.
Home Care Aide
Department of Rehabilitation Services
Chicago, Illinois
07.2016 - 04.2020
- Monitored patient condition by observing physical and mental condition, intake and output, and exercise
- Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements
- Prepared and serving meals and snacks; running errands
- Provided health care tasks, personal hygiene services, housekeeping tasks and other related support services essential to the client’s health
- Observed client, records and reports all changes to supervisor.
Foster Parent
SOS Children Village
Chicago, Illinois
06.2019 - 10.2019
- Ensured a Safe Home Environment
- Provided for the children basic physical and emotional needs
- Provide Education Development; for school attendance, monitor progress note special needs and accomplishments
- Address their Health needs; medical and dental needs
- Overwhelmed them with Love and Support
- Cooperated with visitation plans
- Maintained records of children time in care: photos, report cards etc
- Attended meetings the Foster Care System requirements
- Sustained information confidential regarding the children and their family.
Education
Harry S. Truman College
Skills
- Software:
- Windows; Microsoft Word, Excel, Access, and Power Point
- ACOP
- CHA YARDI
- RAM
Timeline
Resident Occupational Specialist
The Community Builder
04.2023 - Current
Amazon Delivery Driver
Caff Logistics
01.2020 - 06.2021
Foster Parent
SOS Children Village
06.2019 - 10.2019
Customer Service Representative
Atlantic Energy
01.2019 - 04.2020
Home Care Aide
Department of Rehabilitation Services
07.2016 - 04.2020
Harry S. Truman College