Chanelle Young
Fort Worth,TX
Summary
Accomplished Special Services Associate at Home Depot, adept in client service and complaint handling, significantly enhanced customer satisfaction and loyalty. Skilled in money handling and performance tracking, my proactive approach and strong organization skills led to continuous improvement in service delivery and operational efficiency. Expert in fostering positive client relationships and resolving complex issues, ensuring repeat business and superior service outcomes. Reliable and focused Special Service Associate with exemplary customer service and sales ability. Offering a professional reputation, fostered over 6 years of experience, for meeting and exceeding sales goals. Skilled in motivating coworkers and getting customers excited about offerings.
Overview
5
5
years of professional experience
Work History
Special Services Associate
Home Depot
08.2023 - Current
- Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Conducted follow-up communications with clients to ensure satisfaction and gather valuable feedback for continuous improvement.
- Developed comprehensive reports on special service activities, showcasing positive outcomes and areas for improvement.
- Performed special service desk operations.
- Oversaw inventory management for specialized equipment needed during the execution of various projects.
- Conducted thorough assessments of client needs, tailoring special services accordingly for optimal results.
Customer Service Representative
Conduent
10.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
FORKLIFT OPERATOR/ MATERIAL HANDLER
VANTEC HITACHI TRANSPORT
06.2019 - 08.2019
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
High School Diploma -
Provine High School
Jackson, Ms05.2021
Skills
- Strong Organization
- Money Handling
- Client Service
- Complaint Handling
- Scheduling expertise
- Cash handling experience
- Sales Development
- Client Relationship Management
- Goal-Oriented
- Portfolio Management
- Performance Tracking
- Data Interpretation
- Onsite client calls
Timeline
Special Services Associate
Home Depot
08.2023 - Current
Customer Service Representative
Conduent
10.2020 - 02.2022
FORKLIFT OPERATOR/ MATERIAL HANDLER
VANTEC HITACHI TRANSPORT
06.2019 - 08.2019
High School Diploma -
Provine High School
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