Chanell P. Gaoa
Medical Administrative Assistant
Kearns,UT
Overview
21
21
years of professional experience
Work History
Intermountain Primary & LDS Hospital / R1RCM
10.2025 - Current
- Demonstrates complete understanding and ability to apply registration policies and procedures.
- Verifies medical insurance eligibility and benefits.
- Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.
- Provides cost estimates to patients and collects payments.
- Collaborate with other team members to ensure patient satisfaction by effectively communicating, both orally and in writing.
- Ability to multi-task, set priorities, and manage time effectively.
- Be responsible for meeting productivity and call center quality measures.
- Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.
PAMF / ILWU – Longshorewomen
04.2021 - Current
- Loads and unloads cargo onto ships at a dock or port
- Proficient with operating tractors, forklifts and cranes
- Oversees transfer of cargo and equipment for a transportation system
- Maintain cargo that is imported and exported from all over the world and often includes shipping containers, barrels of oil or other substances and even coal and grain
Security Supervisor
Allied Universal Security Professional
09.2021 - 07.2024
- Always watch the surrounding environment and are very attentive to everything that’s going on.
- Patrol & monitor surrounding areas to make sure there isn’t any suspicious or out of the ordinary activities going on.
- Provide Security Services for Small parking lots, large parking structures, club, bar, shopping centers, bank, homes, parks, schools, shopping malls, construction sites, businesses, private property, events and hospitals.
- Provide Security as a Standing Guard, CCTV’s monitoring, physical and mobile patrol.
Safety Coordinator
Amazon
01.2021 - 08.2021
- Provide guidance and oversight to ensure compliance with all applicable Amazon EHS Policies.
- Measure sites’ performance against published requirements in EHS policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies.
- Deliver on time and quality projects for Operations.
- Perform frequent site safety audits to identify all non-compliance equipment and/or processes at the site. Implement solutions to eliminate exposure to these risks and prevent injury at other FCs.
Medical Records Specialist
Stanford Hospital
02.2020 - 01.2021
- Collaborate with other team members to ensure patient satisfaction by effectively communicating, both orally and in writing.
- Ability to multi-task, set priorities, and manage time effectively.
- Be responsible for meeting productivity and call center quality measures.
- Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.
Patient Services Representative
Sutter Pacific Medical Foundation
05.2005 - 09.2019
- Demonstrates complete understanding and ability to apply registration policies and procedures.
- Verifies medical insurance eligibility and benefits.
- Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.
- Provides cost estimates to patients and collects payments.
- Collaborate with other team members to ensure patient satisfaction by effectively communicating, both orally and in writing.
- Ability to multi-task, set priorities, and manage time effectively.
- Be responsible for meeting productivity and call center quality measures.
- Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.
Timeline
Intermountain Primary & LDS Hospital / R1RCM
10.2025 - Current
Security Supervisor
Allied Universal Security Professional
09.2021 - 07.2024
PAMF / ILWU – Longshorewomen
04.2021 - Current
Safety Coordinator
Amazon
01.2021 - 08.2021
Medical Records Specialist
Stanford Hospital
02.2020 - 01.2021
Patient Services Representative
Sutter Pacific Medical Foundation
05.2005 - 09.2019