Chanel Renita Thomas
Baltimore,MD
Summary
My objective is to bring enthusiasm, dedication, and superior work ethic to any company. Use my skills, abilities, and exceptional interpersonal skills to set forth the tone of the company. Therefore, obtain an entry-level position with possibility to progress. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Property Manager
Housing Authority of Annapolis / The Community Builders
Annapolis, MD
- Development and achievement of the operating budgets
- Meeting monthly revenue, operating and capital expense budgets
- Examination of the monthly operating report and detailed general ledger to assure all bills paid and accurately coded, entered and to determine compliance with budget
- Provide written and verbal documentation of budget variances, develop and implement a plan to bring income and expenses back in line with budget
- Submit accruals and GL code changes to accounting accurately and timely monthly
- Approve, code and submit invoices for budgeted line item expenses within TCB levels of authority
- Preparation for approval by supervisor of any purchase not included in budget
- Responsible for the petty cash maintenance, adherence to policy and auditing of the petty cash fund
- Monitoring of all revenue transactions and rent collection in accordance with policy and procedures manual to maximize income and property performance to meet or exceed budgeted income
- Preparation and distribution of notice to quit for nonpayment of rent, cases for housing court in conjunction with TCB's attorney when necessary
- Follow up of court rulings on payment agreements and or executions
- Submissions of bad debt write off, resident unpaid balances to collection agency and required reporting
- Implement annual rent increases to optimize income in accordance with program guidelines
- Timely initiating, follow up and execution of re-certifications and or lease renewals
- Accountable for leasing of units in compliance with site‘s approved tenant selection or A&O plan and achieving a minimum of 97% occupancy
- Compliance with Affirmative Fair Housing Marketing Plan, Regulatory Agreement, Funding Program
- Requirements and Federal State or Local Requirements
- Oversights of upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventative maintenance
- Responsible for preparation and passing scores for local, state or federal audits or inspections
- Minimum score of 80 for REAC inspections
- Monitoring of work order system, including open work orders and preventative maintenance to ensure priority levels and timeline is met
- Follow-up on service requests where necessary
- Immediate documentation of resident, property, employee incidents with proper risk management procedures followed
- Enact efficient cost control measures including bid solicitations, price comparisons and new methods to positively affect productivity and budget
- Prepare and submit on timely basis requests for reserve draws according to procedure
- Review the schedule of long-term and short-term physical needs of the property
- Understand the physical plan for the property
- Continual review and maintenance of on-site prospect and resident files, ensuring that they are compliance with TCB, agency and regulatory standards
- General clerical responsibilities include typing, filing, answering the telephone, ordering supplies and greeting residents and vendors
- Preparing, copying, and distribution of notices, letters, and newsletters to residents
- Answer phones (by the 3rd ring using the company greeting) and greet visitors
- Make all feel welcome and that they are important to us
- Recruit, train, coach, manage and motivate team members
- Provide timely feedback regarding performance
- Timely submittal of time sheets
- 7 employees- approve/deny time for payroll
- Perform written performance evaluations for all team members in accordance with company guidelines, and provide recommendations for compensation or promotions
- Follow-up as needed on issues involving violations of building rules, resident policies or the occupancy agreement
- Includes the responsibility of scheduling and holding conferences with family and/or outside agencies and court appearance, when necessary
- Personal contact and follow-up as needed on complaints in an effort to minimize individual problems residents may have in their dealings with one another and integrating into the community
- Coordinate with resident associations and groups the provision of activities for the building; assessing needs and interest of residents; being knowledgeable about the activities and services available in the larger community
- Engage them to encourage a sense of community
- Works closely with Community Life Initiatives to ensure needs of residents are met.
Subsidized Senior
- Community (62+)
- Fair Housing Regulations
- Tax Credit(LIHTC)
- Section 8
- One Site Software
- Verify- Income, Assets, and Identity
- Maintain Waitlist & 100% occupancy
- Home visitation prior to offering a unit- to verify current up keep of home
- Rejecting ineligible or unqualified applicants
- Resident retention( Movie Matinee,Bingo, Food give away, and Walmart Trips)
Assistant Property Manager
GNR Property Management
Baltimore, MD
12.2020 - 12.2021
- Monday, Wednesday, Friday team morning meeting to discuss any work orders/resident retention
- Tenant Move in's/out
- Deposit Accounting
- Tenant Corresponding/Liaison between maintenance/contractors to tenant
- Single family home management
- Home visit's of current tenants (cleanliness/upkeep of home)
- Rent Collection/Running Delinquency reports
- Process work orders and tenant maintenance request
- Manage Vendors(Roofer's, Exterminator's, HVAC, etc.)
- HABC - HAP
- Section 8/Market Rent Tenants
- Yardi Systems/Trello/Rent Café
- Multitasking and prioritizing capabilities
- Problem solving and communication skills
- Self-motivated and result oriented
- Ability to work alone and independently
- Attention to detail
Marketing Coordinator
Marlborough Apartments
Baltimore, MD
11.2020 - 12.2021
Front Desk/Leasing Consultant
Berkshires at Town Center AJH Management
Towson, MD
08.2019 - 11.2020
- Acquired new rental leads independently and broker generated
- Screened rental leads and located listings that best match individual needs
- Scheduled and accompanied prospects on apartment showings in person or virtual
- Maintained regular communication w/ prospects about application status
- Walked vacant/moved out units to determine damages and turn over options
- Maintain high occupancy by analyzing vacancy reports - and outstanding balance report
- Lease renewal follow up with current tenants
- Open/close out maintenance tickets
- Maintained a good rapport with current residents
- Collections for overdue balance amounts.
Lead Brand Ambassador
The QG
Baltimore, MD
07.2017 - 03.2019
- Interacting with clients and members, making them knowledgeable about the business
- Informing potential members how being a member will be beneficial to them
- Being knowledgeable about every aspect of the business
- (Cigar lounge, Barbershop, Retail floor, and
- Bar)
- Multi-tasking with little to no supervision
- Answering phones and booking appointments for clients, giving as much assistance via phone
- Voiding incorrect transactions, making sure membership payments are properly processed
- Money handling, cash and credit
- Setting up groomsmen group services
- Store closer and Key holder
- As the face of the front desk it is my job to set the tone as well, so I ensure all clients are enjoying their time with us by having an upbeat and friendly personality.
Guest Services Representative
Staybridge Suites by Ihg
Augusta, GA
06.2016 - 06.2017
- Both properties owned have the same owner
- I was trained on both Ihg and Carlson policies
- Worked with little to no supervision
- Trained new employees on Opera systems, and how to work with Corporate Lodging
- Attended to guest needs which includes checking guest in or out and trying my best to resolve any issue they may have
- Mostly worked P.M
- Shift (3-11), however I am able to work any shift
- Interacted with my guest to insure they enjoy their stay
- Booked reservations wether it be single or group reservations
- Sent shift reports to enurse front desk was update on everything whether it be rolled rooms, a guest complaint, or to simply tell everyone to have a great day.
Night Auditor/Sales Assistant
Courtyard by Marriott
Augusta, GA
02.2016 - 06.2016
- Attending to guest specific needs
- Interacting with each guest to insure the guest feels welcome
- Answer guest inquires and resolve issues promptly
- Group sales; including making group contracts
- Making advanced deposits on specific accounts
- Money handling, responsible for counting each drawer before and after every shift
- Running reports for each manager to be updated on our Room and Revenue status
- Training new associates to learn the system as well as how to confidently interact with guest at point of check-in
- Providing my friendly and positive interpersonal skills to make each guest experience great.
Guest Service Representative
Courtyard by Marriott
Augusta, GA
07.2015 - 02.2016
- Greeted guest as well as interacted with guest
- Attended to guest needs
- Money handling such as Cash, Credit or Debit Cards
- Responsible for counting each drawer before and after every shift
- Made reservations for current guest as well as future guest
- Floated to any shift I was needed on, including night audit 11pm to 7am
- Ran reports for each manager to be update on Room and Revenue status
- Provided each guest with a welcoming tone, to insure a great experience.
Membership Services Representative
Wilson Family YMCA
Augusta, GA
07.2012 - 06.2015
- Greeted members, as well as interacted with members
- Issued facility tours
- Provided memberships, therefore set up each member account specifically to their needs
- Money handling such as Cash, Credit or Debit Card
- Used my upbeat and positive approach to make every member feel welcomed
- Key holder; closed the facility and locked each door after every member has left the property
- Provided exceptional customer service skills
- Provide members with and exceptional member experience.
Education
High School Diploma -
George P. Butler High School
Skills
- Front Desk
- Guest Services
- Technical Support
- Upselling
- Office Management
- Social media management
- Yardi
- Property leasing
- Property Management
- Accounts Receivable
- Accounts Payable
- Fair Housing regulations
- LIHTC
- OneSite
- Section 8
- Hotel experience
- Hotel management
- Leadership
- Microsoft Office
- Customer Service
- Sales
- Maintenance
- Assessments
- Sales Skills — Highly Proficient
- June 2019
- Using influence and negotiation techniques to engage with and persuade customers
- Full results: Highly Proficient
- Customer Service — Highly Proficient
- June 2020
- Identifying and resolving common customer issues
- Customer Focus & Orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Call Center Customer Service — Proficient
- October 2019
- Applying customer service skills in a call center setting
- Full results: Proficient
- Working with
- MS Word Documents (Basic) — Proficient
- May 2019
- Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including
- The use of tools to format or edit text
- Real Estate — Highly Proficient
- Measures a candidate's ability to match listings with specifications and identify errors on marketing
- Materials
- Retail Customer Service — Expert
- Measures a candidate's ability to comprehend and respond appropriately to retail customer needs
- Full results: Expert
- Verbal Communication — Proficient
- Speaking clearly, correctly, and concisely
- Front Desk Manager (Hotel) — Highly Proficient
- Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Dental Receptionist Skills — Proficient
- Managing practitioner schedules and maintaining accurate patient records
- Customer service — Highly Proficient
- Customer focus & orientation — Highly Proficient
- January 2022
- Supervisory skills: Motivating & assessing employees — Familiar
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Full results: Familiar
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Performance Assessment
- Property Service Contract Administration
- Fair Housing Mandates
- Property Showing
- Rent Collection
- Commercial Property
Timeline
Assistant Property Manager
GNR Property Management
12.2020 - 12.2021
Marketing Coordinator
Marlborough Apartments
11.2020 - 12.2021
Front Desk/Leasing Consultant
Berkshires at Town Center AJH Management
08.2019 - 11.2020
Lead Brand Ambassador
The QG
07.2017 - 03.2019
Guest Services Representative
Staybridge Suites by Ihg
06.2016 - 06.2017
Night Auditor/Sales Assistant
Courtyard by Marriott
02.2016 - 06.2016
Guest Service Representative
Courtyard by Marriott
07.2015 - 02.2016
Membership Services Representative
Wilson Family YMCA
07.2012 - 06.2015
Property Manager
Housing Authority of Annapolis / The Community Builders
Subsidized Senior
High School Diploma -
George P. Butler High School