Chanel Thomas Lewis
Okmulgee,OK
Summary
Versatile Assistant General Manager with 7 years of experience overseeing daily Retail operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Sonic Drive-In Oklahoma
Choctaw, Oklahoma
07.2018 - 08.2021
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Completed inventory purchases and oversaw shipment processing.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Oversaw food preparation and monitored safety protocols.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 99% accuracy.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Increased kitchen efficiency 67% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Motivated staff to perform at peak efficiency and quality.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Assistant Store Manager
Dollar General Store
Newalla, Oklahoma
07.2016 - 07.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
GED -
Stewart County High School
Dover, TN08.2020
Skills
- Staff Scheduling
- Assignment Delegation
- Focus and Follow-Through
- Employee Motivation
- Training Management
- Recruitment and Hiring
- Customer Service Management
- Records Organization and Management
- Verbal and Written Communication
- Money Handling
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
Timeline
Assistant General Manager
Sonic Drive-In Oklahoma
07.2018 - 08.2021
Assistant Store Manager
Dollar General Store
07.2016 - 07.2018
GED -
Stewart County High School
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