Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chanel Favaroth

New Orleans,LA

Summary

  • Sharp dedicated administrative professional, with long standing and diverse experience with multiple skills and capacities. Deadline driven with outstanding organizational and multi-tasking skills. Fast leaner with a strong ability to work independently. Knowledgeable in bookkeeping, and expense handling, articulate communicator with direct sales experience.
  • Filing &Organization and Committed to quality and timelines.
  • Accounts Payable & Receivable
  • Bookkeeping & Finances
  • Effective written & Verbal Communications
  • Typing: 60wpm
  • Managed busy calendar
  • Prepared well-research, accurate documents & efficiently handle daily office task.
  • Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook)

Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements.

Overview

25
25
years of professional experience

Work History

Banquet Server

The Ritz Carlton Hotel
10.2012 - Current
  • Performing food and drink serving duties at dinners and special events while interacting with guests in a positive, friendly and efficient manner
  • Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet
  • Carrying plates of food on trays and serving guests
  • Keep glasses filled; remove each round of plates and replenish utensils
  • Perform cleaning tasks and breakdown of service
  • Maintain high standards of safety and cleanliness
  • Adhere to grooming and appearance standards.
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Responded to guest inquiries and requests promptly and courteously.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Adhered to all health and safety regulations while serving food and beverages.

Senior Spa Front Desk Concierge

The Ritz Carlton Hotel
10.2011 - Current
  • Schedule services for individuals and large groups using spa/salon reservation software system
  • Call guest to confirm scheduled services
  • Obtain assigned bank and ensure accuracy of contracted monies, obtain changed required for expected business level, and keep bank secured at all times
  • Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets
  • Speak with others using clear and professional language; answer telephone using appropriate etiquette.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Club Concierge

The Ritz Carlton Hotel
10.2012 - 02.2014
  • Assist patrons at hotel, apartment, or office building with personal services
  • May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Assist. Branch Manager

ASI Federal Credit Union
07.2004 - 01.2011
  • Manage staff in a tactful and diplomatic way
  • Handle all official company correspondence
  • Upgrade office filing system
  • Responsible for new employee training
  • Plan schedule meetings, teleconferences and travel
  • Provide leadership, supervision, and training to teller staff
  • Develop and conduct training/staff development for all branch staff
  • Manager ongoing relationships with current customers to maintain goodwill and gain additional business through the promotion and crossing selling of other established products and services as appropriate to the customer
  • Manage and direct all activities in full service medium branch office operation
  • Supervise the accuracy of loan information and the timely closing and funds of loans
  • Effectively plan, organize and problem-solve daily activities
  • Provide optimum service and effective leadership in support of credit union products, services, goals, and objectives
  • Manage by carrying out the company’s organizational policies, procedures, and practices.
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Account Representative

ASI Federal Credit Union
03.2002 - 07.2004
  • Manage accounts receivables and create adjustments on accounts
  • Post payroll and in-clearing rejects
  • Provide corrections for automatic draft payments (ACH)
  • Balance general ledgers for automatic teller machine (ATM).
  • Collaborated with other departments to address customer needs and service requests.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.

Member Service Representative

ASI Federal Credit Union
12.1998 - 03.2002
  • Responsible for demonstrating quality customer strategies to assure member satisfaction
  • Respond to member requests, problems and complaints, and/or directed them to the proper person for specific information and assistance
  • Verified of all disclosures given to member
  • Responsible for written and oral communication between businesses
  • Perform transactions, including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, and other cash-like transactions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.

Education

Scrum Master Certified -

Scrum Alliance on-line course
02.2023

BS of Business Administration Degree -

Delgado Community College
12.2019

Skills

  • Include staff in planning, decision-making, facilitation and process improvement: Make myself available to staff; Provide regular performance feedback; Develop subordinates’ skills and encourages growth; Solicit and apply customer feedback (internal and external); Foster quality focus in others; Improve processes, products and services Continually work to improve supervisory skills
  • Event Cleanup
  • Table Setting Arrangements
  • Food Allergies
  • Plates Presentation

Timeline

Banquet Server

The Ritz Carlton Hotel
10.2012 - Current

Club Concierge

The Ritz Carlton Hotel
10.2012 - 02.2014

Senior Spa Front Desk Concierge

The Ritz Carlton Hotel
10.2011 - Current

Assist. Branch Manager

ASI Federal Credit Union
07.2004 - 01.2011

Account Representative

ASI Federal Credit Union
03.2002 - 07.2004

Member Service Representative

ASI Federal Credit Union
12.1998 - 03.2002

Scrum Master Certified -

Scrum Alliance on-line course

BS of Business Administration Degree -

Delgado Community College

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Chanel Favaroth