Chanereka Burden
Pelham,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walgreens
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Certified Nursing Assistant
Pelham Parkway Nursing Home
01.2020 - 02.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Customer Service Representative
Grass Roots
06.2017 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Pelham High School
Pelham, GA05.2012
Skills
- Grammar
- Customer Relationship Management
- Multi-Line Telephone Operation
- Documentation
- Calm and Professional Under Pressure
- Problem-Solving Ability
- Managing Multiple Tasks
- Customer Relations
- Computer Proficiency
- Policy and Procedure Adherence
- Active Listening
- Medical Terminology Knowledge
Timeline
Customer Service Representative
Walgreens
03.2022 - Current
Certified Nursing Assistant
Pelham Parkway Nursing Home
01.2020 - 02.2022
Customer Service Representative
Grass Roots
06.2017 - 01.2020
High School Diploma -
Pelham High School