Chanerika Haggerty

• Handled an average of 200-400 fraud detection calls per month, assisting customers with unauthorized transaction and protection fraud cases
• Investigate and resolved fraud claims by utilizing multiple banking systems, ensuring accurate and timely account corrections
• Assisted customers in securing their accounts by blocking compromised cards, reissuing new ones, and updating security settings
• Investigate suspicious transaction using fraud detection system by monitoring customer history and behavioral patterns
• Processed fraud claims, ensuring timely resolution and compliance with banking regulation
• Consistently met or exceeded fraud resolution targets, reducing customer impact and financial losses
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Skilled at working independently and collaboratively in a team environment.
• Identified issues, analyzed information and provided solutions to problems.

Engage with potential customers through inbounds calls promoting energy solutions for Reliant, Green Mountain and Cirro Energy

• Handled an average of 200-300 inbound calls per month assisting customer account management and service request
• Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
• Educated customer on energy plans, pricing and renewable energy and available promotions by helping them select the best options for them
• Up-sell and Cross-sell additional energy products and services based on customers needs, increasing revenue and customer value
• Maintained high call quality and compliance standards while handling a high volume of customer interactions daily
• Recognized for consistently exceeding sales goals and maximizing customer enrollments through effective up-selling techniques
• Assisted new hires with call stimulations upon completing training,providing real world practice and constructive feedback to improve their sales techniques and customer interaction
• Met existing customers to review current services and expand sales opportunities.