Chanese Cole
Jackson,MS
Summary
Resourceful and adaptable professional with extensive experience in housekeeping and customer service. Known for exceptional problem-solving skills and a collaborative spirit, contributing to enhanced guest experiences and operational efficiency.
Overview
12
12
years of professional experience
Work History
Housekeeping and Laundry Attendant
Residence Inn Marriott
Jackson, MS
04.2023 - 05.2025
- Managed daily cleaning and sanitization of guest rooms and common areas.
- Operated commercial laundry equipment to ensure timely garment care and cleanliness.
- Trained new staff on proper cleaning techniques and safety protocols.
- Collaborated with front desk team to address guest requests for additional services efficiently.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
Customer Service Associate
Walmart
Jackson, MS
11.2021 - 12.2023
- Collaborated with team members to achieve daily goals and maintain store standards during peak hours.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Housekeeping and Laundry Attendant
Springhill Suites By Marriott
Ridgeland, MS
06.2018 - 04.2023
- Inspected rooms for maintenance needs, coordinating repairs with housekeeping supervisor.
- Assisted in training new staff on cleaning procedures and safety practices.
- Responded promptly to guest requests, enhancing overall guest satisfaction and experience.
- Implemented improved procedures for linen handling, reducing turnaround time for laundry services.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Call Center Representative
Continuum Global Solutions
Madison, MS
12.2019 - 12.2021
- Managed high-volume inbound calls, ensuring prompt and accurate resolution of customer inquiries.
- Implemented quality assurance measures, improving customer satisfaction ratings through effective issue resolution.
- Resolved complex customer complaints by employing active listening and problem-solving skills to achieve positive outcomes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Hotel Room Attendant
Residence Inn Marriott
Ridgeland, MS
03.2017 - 03.2018
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Implemented efficient cleaning techniques, reducing time spent per room while maintaining quality standards.
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive year round.
Environmental Services Housekeeper
Manhattan Nursing And Rehabilitation Center
Jackson, MS
03.2016 - 03.2017
- Maintained cleanliness and sanitation standards in assigned areas to enhance overall facility hygiene.
- Collaborated with team members to optimize daily cleaning schedules and workflows.
- Trained new staff on proper cleaning procedures and safety protocols to ensure compliance.
- Operated cleaning equipment efficiently, ensuring effective removal of dirt and contaminants.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Cashier
Ryans Buffett
Pearl, MS
08.2014 - 03.2015
- Trained new staff on cashier procedures, fostering a cohesive team dynamic and enhancing service efficiency.
- Greeted guests warmly, creating a welcoming atmosphere and ensuring positive first impressions.
- Answered customer questions about hours, seating, and menu information.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
Krogers Grocery Store
Madison, MS
08.2013 - 08.2014
- Processed customer transactions efficiently, ensuring accurate cash handling and positive experiences.
- Monitored cash drawer accuracy, implementing daily reconciliations that upheld financial integrity and reduced discrepancies.
- Developed a streamlined checkout process, enhancing speed and improving overall customer experience during shopping periods.
Education
High School Diploma -
Jim Hill High School
Jackson, MS05-2013
Skills
- Laundry expertise
- Room inspections
- Customer service
- Cleaning techniques
- Multitasking and prioritizing
Timeline
Housekeeping and Laundry Attendant
Residence Inn Marriott
04.2023 - 05.2025
Customer Service Associate
Walmart
11.2021 - 12.2023
Call Center Representative
Continuum Global Solutions
12.2019 - 12.2021
Housekeeping and Laundry Attendant
Springhill Suites By Marriott
06.2018 - 04.2023
Hotel Room Attendant
Residence Inn Marriott
03.2017 - 03.2018
Environmental Services Housekeeper
Manhattan Nursing And Rehabilitation Center
03.2016 - 03.2017
Cashier
Ryans Buffett
08.2014 - 03.2015
Cashier
Krogers Grocery Store
08.2013 - 08.2014
High School Diploma -
Jim Hill High School