Open To Work
Chanessa Dean
Dallas,TX
Summary
Professional with significant experience in customer operations, prepared to drive impactful results. Adept at managing customer inquiries, resolving issues efficiently, and ensuring high satisfaction through effective communication and problem-solving skills. Strong focus on team collaboration and adapting to evolving needs, consistently reliable in achieving set goals. Demonstrates robust organizational ability and proficiency in CRM systems, contributing to streamlined operations and enhanced customer experiences.
Overview
10
10
years of professional experience
Work History
Enrollment Specialist
KinderCare Learning Centers
11.2024 - Current
- Facilitated enrollment process, guiding families through registration and documentation requirements.
- Collaborated with educators to ensure effortless student placement and program alignment. While maintaining accurate enrollment records using KinderCare's internal systems.
- Executed numerous outbound calls to potential families, delivering comprehensive information and assistance.
- Communicate effectively via telephone, email, and chat. While addressing parents concerns and overcoming objections.
- Maintained up-to-date knowledge on program requirements and eligibility criteria to provide accurate guidance to prospective enrollees.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
Patient Account Representative
Med-Metrix
03.2023 - 10.2024
- Managed insurance verifications and coordinated with payers to ensure accurate claims submissions.
- Collaborated with healthcare providers to obtain necessary documentation for claim approvals.
- Resolved billing discrepancies and managed patient account inquiries effectively.
- Assisted patients in understanding their financial responsibilities and payment options available.
- Utilized electronic health record (EHR) systems for tracking patient information and account details. Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Maintain confidentiality and adhere to HIPAA regulations when handling sensitive medical information.
- Provide customer service to patients/ members, addressing inquiries regarding medical appointments, insurance verification and eligibility determinations, benefits, etc.
Financial Services Representative
Fidelity Investments
11.2020 - 02.2023
- Active listening while guiding clients through retirement plan options, ensuring informed decision-making and satisfaction.
- Handle a high volume of calls related to retirement accounts, general inquires and financial transactions.
- Facilitated pension withdrawals, survivor benefits, stocks, and investment transactions via phone.
- Handled fund transfers, trade placements, and retirement distribution processing. While collaborating with internal departments.
- Maintaining accurate records of member’s accounts including personal information, contributions, and benefit details.
- Accurately document all customer interactions, technical support issues, and resolutions in the company's CRM or ticketing system.
Customer Support Specialist
T-Mobile
08.2015 - 10.2020
- Provided exceptional customer service through effective communication and active listening.
- Resolved customer inquiries and issues using CRM software to track interactions.
- Collaborated with team members to enhance support processes and improve response times.
- Assisted customers in navigating products, plans, and billing inquiries efficiently.
- Implemented best practices for troubleshooting technical issues related to mobile services and home internet.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Education
Certificate - Certified Nursing Assistant
Bethel House Training Institute
Wichita, KS05.2011
High School Diploma -
Southeast High
Wichita, KS05.2010
Skills
- Advanced written and verbal communication skills
- High level of attention to detail and accuracy
- Quality conflict and resolution skills
- Proficiency with Microsoft Office including Word, Excel and Outlook
- Demonstrate logical analysis and problem-solving skills
- Familiarity with referral workflows, insurance policies, and patient consent processes
- Proficiency with EMR systems( Epic, Cerner and CRM)
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteTimeline
Enrollment Specialist
KinderCare Learning Centers
11.2024 - Current
Patient Account Representative
Med-Metrix
03.2023 - 10.2024
Financial Services Representative
Fidelity Investments
11.2020 - 02.2023
Customer Support Specialist
T-Mobile
08.2015 - 10.2020
Certificate - Certified Nursing Assistant
Bethel House Training Institute
High School Diploma -
Southeast High