Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies. Diligent professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Hi, I’m
CHANETTA YANCEY
Lubbock,TX
Summary
Overview
13
years of professional experience
Work History
Trazact
HEALTH INSURANCE AGENT
04.2022 - Current
Job overview
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Developed tailored health insurance plans to meet individualized client needs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Provided comprehensive customer service to drive client satisfaction.
CANTON CALVARY MISSION
EXECUTIVE DIRECTOR
08.2020 - 04.2022
Job overview
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Conducted top-tier media interviews, highlighting key messages of major developments and enhancing company reputation.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Managed financial, operational and human resources to optimize business performance.
TIQVAH
SITE DIRECTOR
08.2018 - 09.2020
Job overview
- Recruited and hired top-quality staff to fill important positions.
- Developed work schedules for team members to maximize shift coverage.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Resolved issues between employees and customers using company policies.
- Maintained records and logs of work performed and materials and equipment used.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Facilitated effective communication between internal and external stakeholders.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
AMERICAN RED CROSS
PHLEBOTOMIST
04.2016 - 08.2018
Job overview
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Organized daily work based on collection priority.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
AMERICAN MEDICAL PERSONNEL
HUMAN RESOURCES/STAFFING SCHEDULER
07.2015 - 01.2017
Job overview
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Recruited talented, diverse and qualified candidates for employment.
- Leveraged creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals.
- Facilitated interview and hiring discussions with interviewers and hiring managers and maintained reports and performance metrics to generate outcomes.
SIGNET JEWELERS
COLLECTIONS
11.2014 - 01.2016
Job overview
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
Trubridge
INSURANCE AGENT
07.2010 - 05.2014
Job overview
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Obtained underwriting approval by completing application for coverage.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
Cleveland State UniversityCleveland, OH
from Social Work
University Overview
INSURANCE COURSE, HONDROS
University Overview
University Overview
Skills
- Program Development Participation
- Performance Improvement
- Reliability and Dedication
- Resident Satisfaction
- Team Leadership
- Profit and Loss Statements
- Training and Development
- Team Bonding
- Business Planning
- Public Speaking
- Member Databases
Timeline
HEALTH INSURANCE AGENT
Trazact
04.2022 - Current
EXECUTIVE DIRECTOR
CANTON CALVARY MISSION
08.2020 - 04.2022
SITE DIRECTOR
TIQVAH
08.2018 - 09.2020
PHLEBOTOMIST
AMERICAN RED CROSS
04.2016 - 08.2018
HUMAN RESOURCES/STAFFING SCHEDULER
AMERICAN MEDICAL PERSONNEL
07.2015 - 01.2017
COLLECTIONS
SIGNET JEWELERS
11.2014 - 01.2016
INSURANCE AGENT
Trubridge
07.2010 - 05.2014
Cleveland State University
from Social Work
INSURANCE COURSE, HONDROS
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