Summary
Overview
Work History
Education
Skills
Timeline
Server

Chaney McKinley

New York,NY

Summary

Professional hospitality performer with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Diligent with solid background in Guest services. in providing exceptional customer service in high-paced environments.

Overview

3
3
years of professional experience

Work History

SERVER

Linger
06.2022 - 04.2025
  • Performed opening and closing duties, ensuring the dining area prepared and ready for service.
  • Participated in team meetings to discuss service improvements.
  • Managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Presented menus to guest promptly after seating and answered questions about menu items, providing recommendations upon request.
  • Helped guest with dietary restrictions, allergies and intolerances, working closely with kitchen staff and management on alternatives.
  • Upsell higher-end products to guest.
  • Operate POS monitor systems and hand-held devices to place orders, manage bills, and handle complimentary items.
  • Processed orders and send it to kitchen staff for preparation.
  • Repeat orders to guest to confirm orders, before food order deliver inspect the dish for accurate presentation, ingredients and cleanliness.
  • Resolve guest inquiries and complaints professiionally, contributing to guest satisfaction.
  • Used slow periods to restock supplies, ice, water, trays, cups, and delivery bags.

Retail Barista

Starbucks
07.2023 - 12.2024
  • Interacted with guest during hectic periods to promote a positive environment.
  • Manage lines and crowds with quick and efficient service.
  • Resolve guest complaints professionally, promptly to ensure satisfaction.
  • Listened carefully to guest orders request and created beverages upon request.
  • Created wide variety of hot and cold drinks.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Prepared specialty drinks such as cappuccinos, lattes smoothies and frappuccino.
  • Followed the exact recipes for mixing and preparing beverage and food items.
  • Restocked display cases with bagels, muffins, cakes, breakfast sandwiches, and other baked goods.
  • Up-sale by offering additional items or upgrading cup-size
  • Packaged bagels, muffins and other food items for guest purchase.
  • Used POS system to accurately enter orders and process payments.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Education

Associate of Business Administration - ABA

Bryant & Stratton College
VA
05-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Multitasking
  • Excellent communication
  • Problem-solving
  • Adaptable and flexible
  • Dining customer service
  • POS operation
  • Positive guest interactions
  • Task prioritization

Timeline

Retail Barista

Starbucks
07.2023 - 12.2024

SERVER

Linger
06.2022 - 04.2025

Associate of Business Administration - ABA

Bryant & Stratton College

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