Chaneya Thompson

Work History

Self-employeed

Virginia, United States

09.2018 - 06.2022

Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Reduced overall project timelines by effectively prioritizing tasks and managing resources efficiently.
Delivered engaging presentations to stakeholders, showcasing design concepts and their potential impact on business growth.
Established strong relationships with clients through effective communication, addressing concerns promptly and professionally.
Increased client satisfaction consistently delivering high-quality designs within tight deadlines.

Adecco Staffing

Brentwood, NY

07.2016 - 11.2017

Corresponded with account representatives to ensure accurate processing of confidential client information
Utilized specialized software tools for accurate data entry, maintaining up-to-date skills with relevant technology platforms.
Increased operational efficiency 13% by identifying areas of improvement in existing processes and suggesting actionable solutions.
Maintained high levels of data confidentiality with secure filing systems and adherence to strict privacy policies.
Demonstrated attention to detail while accurately entering alphanumeric data from various source documents into computer systems.
Maintained strong knowledge of basic terminology to better understand services and procedures.
Continuously updated job knowledge by participating in relevant professional development opportunities and staying current on industry trends.
Maintained accuracy in high-volume processing environments by consistently double-checking entered data against source documents.
Identified discrepancies in processed documents, taking immediate corrective actions to ensure accuracy and completeness.

Enterprise Holdings

Virginia Beach, VA

02.2014 - 07.2016

Enforced contract-underwriting guidelines and performed compliance audits
Managed accounts receivables by investigating and resolution of debt inquiries
Maintained 97% satisfaction rate with customer accounts by executing timely and accurate responses to requests made.
Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
Provided training for new Account Representatives, sharing best practices for client engagement and retention.
Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
Cultivated strong business alliances internally as well as externally creating an environment conducive towards mutual success.

Enterprise Rent A Car

Amityville, NY

03.2012 - 02.2014

Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within local communities.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Improved overall financial reporting by streamlining control processes and reporting structures.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Enterprise Rent A Car

Norfolk, VA

04.2010 - 03.2012

Facilitated daily operations through staff delegation, marketing planning, and customer relation and retention tasks
Increased sales by 6% through effective merchandising strategies and targeted promotions.
Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Coordinated inventory for fleets of over 300 cars to ensure optimal selections for customers.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.