Chaneyra Tucker
New Tazewell,TN
Summary
Experienced Lead Dental Assistant and CDHC with a proven track record of implementing patient education programs, managing inventory, and training new team members. Skilled in collaborating with dentists to improve treatment procedures, reducing errors, and improving patient satisfaction scores. Committed to patient safety, team productivity, and delivering exceptional patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead RDA / Community Dental Health Coordinator
DentureCare
03.2024 - Current
- Provided ongoing support to both patients and families throughout their healthcare journey, addressing concerns or challenges as they arose.
- Conducted regular assessments of patient needs and coordinated services accordingly with relevant healthcare professionals.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless transitions across different levels of care.
- Established a patient-centric approach to care coordination, resulting in increased satisfaction and improved health outcomes.
- Monitored regulatory compliance within the organization, ensuring all processes adhered to federal guidelines related to health coordination practices.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Maintained strict sterilization protocols, ensuring a safe and sanitary environment for patients and staff.
- Improved patient satisfaction by providing efficient and accurate dental assistance during various procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Participated in continuing education courses to stay current on industry advancements and best practices in dental care.
- Trained new dental assistants, providing guidance on best practices and ensuring high-quality patient care.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Streamlined appointment scheduling for better time management and increased daily patient capacity.
- Collaborated with dentists to develop comprehensive treatment plans, enhancing patient outcomes.
- Performed radiographic examinations accurately while adhering to safety guidelines; ensuring proper diagnosis support for dentists.
Administrative Assistant/Patient Coordinator/RDA
University General Dentists (UT Graduate School of Medicine)
04.2023 - 01.2024
- Greeting patients and notifying clinical staff of their arrival
- Completing intake information and updating patient charts - health history, treatment consent, and office policies.
- Confirming appointments, scheduling, and following up with patient treatment.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Verifying insurance coverage and benefits
- Communicating with various health providers including oral surgeons, dental specialists, etc., as needed
- Handling insurance claims and billing.
- Assisting dentists and hygienists with dental procedures - taking vital signs, updating health hx, and completing x-rays.
- Preparing operatories for necessary procedures, educating patients on oral health, providing patients with post-op instructions
- Adhering to all dental office infection control policies and safety regulations.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Pharmacy Service Representative
CVS Caremark
11.2021 - 06.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Reduced wait times for customers by effectively managing multiple tasks simultaneously and prioritizing urgent requests.
- Coordinated with healthcare providers to verify prescription accuracy, preventing potential medication errors or adverse reactions in patients.
- Addressed customer inquiries promptly, demonstrating extensive knowledge of pharmaceutical products and services available at the pharmacy
- Built strong relationships with insurance providers that led to overcoming coverage issues quickly.
- Streamlined prescription processing by efficiently utilizing pharmacy software systems and maintaining accurate records.
- Managed phone lines professionally, triaging calls as necessary to ensure prompt attention from appropriate personnel.
- Maintained patient confidentiality through diligent adherence to HIPAA regulations when accessing and updating medical records.
- Handled medication returns and exchanges, ensuring proper disposal or restocking according to established guidelines.
- Applied mandates of Health Insurance Portability and Accountability Act regulations and company policies complementing or supporting satisfaction of regulatory requirements.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Certificate - Community Dental Health Coordinator
Big Sandy Community And Technical College
Middlesboro, KY07.2023
Associate's of Applied Sciences - Health Sciences
Roane State Community College
Oak Ridge, TN05.2023
Certificate - Dental Assisting
Dental Staff School
Knoxville, TN11.2021
High School Diploma -
Claiborne High School
New Tazewell, TN05.2014
Skills
- Schedule Management
- Infection Control
- Health Education
- Public Health
- Critical Thinking
- Patient Safety
- Patient Education
- Staff Management
- Quality Control
- Patient Advocacy
- Process Improvement
- Equipment Sterilization
- Dental Radiography
- Patient Relations
- Diagnostic Imaging
- Insurance Coordination
- Insurance Claims
- Case Management
- Insurance Billing
- OSHA Regulations Knowledge
- Inventory Management
- Patient Scheduling
- Clinical Support
- Office Management
- CPR/AED
- Dentrix Practice Management Software
- Teamwork and Collaboration
- Treatment Planning
- Inventory Replenishment
Websites
Certification
- TN Board of Dentistry - License No. 29996 - Registered Dental Assistant with Certifications of Nitrous Oxide Monitoring, Radiology, and Coronal Polishing - Exp. May 31, 2026
- Certificate - SKCTCS - Community Dental Health Coordinator
Timeline
Lead RDA / Community Dental Health Coordinator
DentureCare
03.2024 - Current
Administrative Assistant/Patient Coordinator/RDA
University General Dentists (UT Graduate School of Medicine)
04.2023 - 01.2024
Pharmacy Service Representative
CVS Caremark
11.2021 - 06.2022
Certificate - Community Dental Health Coordinator
Big Sandy Community And Technical College
Associate's of Applied Sciences - Health Sciences
Roane State Community College
Certificate - Dental Assisting
Dental Staff School
High School Diploma -
Claiborne High School
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