Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Additional Information
Languages
Work Availability
Work Preference
Timeline
OfficeManager
Chang Carry

Chang Carry

Las Vegas,NV

Summary

  • "I am a proactive and adaptable professional who excels in problem-solving and delivering high-quality results."
  • "I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done."
  • "I am a detail-oriented, well-organized team player. I never miss deadlines, I'm a good communicator, and I can juggle multiple tasks at once."
  • "I am a logical person and try to keep myself engaged in brain stimulating activities. I am tolerant to every point of view and like to see both sides of an argument."
  • "I am an experienced professional with five years of experience in the industry. After graduating with a degree in technology from XYZ University, I started my career at ABC Company. I worked on my skills in programming and development."
  • "I've worked hard in my education and now I'm ready to apply my knowledge into practice. While I don't have any real-life work experience, I've had a lot of exposure to the business environment."

Overview

10
10
years of professional experience
1
1
Certification

Work History

Supervisor

Lake Mead Care Home
06.2016 - Current
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Devised and implemented processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Frequently inspected production area to verify proper equipment operation.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Collected, arranged, and input information into database system.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Created and managed project plans, timelines and budgets.
  • Maintained database systems to track and analyze operational data.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Property Manager

Public Storage
01.2014 - 03.2016
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Collected and maintained careful records of rental payments and payment dates.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Planned special events such as lotteries, dedications and project tours.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained sufficient number of units market-ready for lease.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Administered operations to handle needs of more than Number tenants across Number property units.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Completed annual rent calculations using housing database software.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Coordinated appointments to show marketed properties.
  • Kept properties in compliance with local, state, and federal regulations.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Skilled at working independently and collaboratively in a team environment.
  • Strengthened communication skills through regular interactions with others.
  • Developed strong communication and organizational skills through working on group projects.
  • Applied effective time management techniques to meet tight deadlines.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Education

Master Of Criminal Justice - Cyber Operations And Warfare

University of Phoenix
San Diego, CA
01.2024

Skills

  • Improvement plan knowledge
  • Inventory Control
  • Policy Enforcement
  • Operations Management
  • Issue Research
  • Data Analysis
  • Processes and procedures
  • Industrial hygiene
  • Staff Management
  • Process Analysis
  • Project Management
  • Audit reporting
  • Priority management
  • Strategic Planning
  • Idea Development and Brainstorming
  • Complex Problem-Solving
  • Quantitative skills
  • Inventory Oversight
  • International mobility management
  • Contract Management
  • Business Development
  • Disaster Recovery Planning
  • Project restructuring
  • Employee Motivation
  • Program Evaluation
  • Schedule development
  • Project Planning
  • Logistics Coordination
  • Negotiation
  • Expectation setting
  • Financial Management
  • Staff Development
  • Training and mentoring
  • Analytical Thinking
  • Business Administration
  • Waste Reduction
  • Data Analytics
  • Goal-Oriented
  • Process Improvement
  • Software experience
  • Process Monitoring and Improvement
  • Microsoft Word
  • Good Telephone Etiquette
  • Research
  • Fluent in Language
  • Interpersonal Communication
  • Problem Resolution
  • Quality Assurance
  • MS Office
  • Type Software Proficiency
  • Customer Service
  • Multitasking Abilities
  • Active Listening
  • Networking
  • Recordkeeping
  • Remote Office Availability
  • Decision-Making
  • Excellent Communication
  • PPE use
  • Team Management

Accomplishments

Public Storage: #1 in corporate America

Navy: #1 in United States Navy

Jobs: Managerial experience and top sales man.


  • Saving time and money for the company
  • Developing or optimizing procedures
  • Winning industry awards
  • Social media success and influence
  • Certifications
  • Writing ideas and innovations
  • Revenue generation
  • Cost savings
  • Process improvements
  • Project success
  • Team leadership
  • Customer satisfaction

Affiliations

Politics: Republican / Independent

Investments: Nasdaq, Bitcoin

Military: US Navy

Certification

  • Master Ship Repair Agreement (MSRA)
  • Agreement for Boat Repair (ABR)
  • Certified Information Systems Auditor (CISA)
  • Certified Information Systems Security Professional (CISSP)
  • Certified Internet of Things Practitioner (CloTP)

Additional Information

Here are additional information and leadership skills.


  • CommunicationBeing able to clearly explain goals, expectations, and tasks to team members. Successful leaders are active listeners and can express themselves clearly.
  • Relationship buildingUnderstanding each other can help with communication, assessing strengths, and delegating tasks.
  • Problem solvingLeaders often have the final say on the course of action and colleagues often look to them for advice and help.
  • MentoringSkilled mentors share good advice and clear feedback, and are attentive listeners.
  • ConfidenceThe ability to trust your instincts, and the ability to make good decisions and the choices that you make.
  • ClarityThe ability to see things clearly.

Languages

French
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeInternshipPart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programs

Timeline

Supervisor

Lake Mead Care Home
06.2016 - Current

Property Manager

Public Storage
01.2014 - 03.2016

Master Of Criminal Justice - Cyber Operations And Warfare

University of Phoenix

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Chang Carry