Summary
Work History
Education
Skills
Timeline
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Chang Kim

Frisco,TX

Summary

Dedicated and motivated leader with 5+ years in food service and hospitality. Promoting customer loyalty through exceptional relationship building and satisfaction. Skilled in consolidating multiple tasks in a fast-paced volume. Adaptable to high-stress environments and able to navigate volatile situations. Cultivate extraordinary planning, coordinating, and time-management contributing to team building.

Work History

Store Manager

B.bq Chicken
11.2024 - 04.2025
  • Mentored new hires to maintain store culture.
  • Built relationships with surrounding businesses for exposure.
  • Completed point of sale opening and closing procedures.
  • Communicated between the kitchen and server staff to ensure a productive shift.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed inventory control, cash control, and store opening and closing procedures.

Assistant Manager

Snappy Salads
01.2023 - 01.2024
  • Led interviews, hired prospects, and trained new employees to main store productivity.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Provided store assistance to other surrounding stores.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Cocktail Waitress

Chuy's Tex-Mex Restaurant
06.2022 - 06.2023
  • Delivered exceptional customer service demonstrated by multitasking in a high-volume dining environment.
  • Maintained tidiness and organization throughout the floor.
  • Checked for identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
  • Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.


Lead Hostess

Ida Claire
10.2019 - 09.2021
  • Created schedules for a team of 10.
  • Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Managed reservation systems to optimize table turnover and minimize wait times.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Personal Shopper

Sprouts Farmer Market
09.2016 - 08.2020
  • Curated personalized shopping experiences based on client preferences and feedback.
  • Collaborated with clients to identify needs, providing tailored product recommendations and solutions.
  • Trained new personal shoppers on best practices in customer service and product selection.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Assisted clients in managing returns and exchanges.
  • Operated cash register or POS system to receive payment by cash, check and credit card


Education

Bachelor of Science - Nutrition Sciences

Texas Tech
Lubbock
05-2017

GED -

The Colony High School
The Colony, TX
05-2013

Skills

  • Customer service
  • Multitasking and organization
  • Problem-solving
  • Cash management
  • Operations management
  • Staff management
  • Sales strategies
  • Bank and safe deposits
  • Accurate cash handling
  • Relationship building and management
  • Team development
  • Verbal and written communication

Timeline

Store Manager

B.bq Chicken
11.2024 - 04.2025

Assistant Manager

Snappy Salads
01.2023 - 01.2024

Cocktail Waitress

Chuy's Tex-Mex Restaurant
06.2022 - 06.2023

Lead Hostess

Ida Claire
10.2019 - 09.2021

Personal Shopper

Sprouts Farmer Market
09.2016 - 08.2020

Bachelor of Science - Nutrition Sciences

Texas Tech

GED -

The Colony High School

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Chang Kim