Chang Kropa

• Review the staffing planner with Store Leadership and schedule interviews/hiring events as needed

• Initiate job requisitions, reviews prospective candidates for minimum and preferred qualifications in the Lowe’s Career Portal, schedules interviews and extends offers to candidates

• Administer Drug Screens, assists candidates with initiation of Background screen and monitors pre-employment screen results

• Conduct new associate onboarding by verifying I-9 forms and other information in HR systems, confirming start date and preparing new associate paperwork/materials

• Conduct new associate orientation, by providing new hires with basic information on what an associate can expect from a career at Lowe’s, their potential career path, the benefits, recognition, and rewards offered to them, the associate’s store, and their learning journey

• Plan and support events (e.g. safety, employee appreciation activities, learning events, executive walks, and career events)

• Monitor, track, and schedule training and maintenance of appropriate licenses (e.g., cardio pulmonary resuscitation (CPR), Red Vest Ready, OSHA, power equipment certification, product knowledge and vendor training)

• Maintain clean, complaint, and visually appealing office, learning and common areas

• Monitor and maintain State and Federal compliance postings

• Support locations without a Scheduling and Staffing Administrator

• Train and mentor Scheduling and Staffing Administrator's

• Attend monthly Scheduling and Staffing Council meetings in order to effect change to scheduling, staffing, and learning systems company wide

• Piloting new scheduling, staffing, and learning systems

• Drove excellent customer service by ensuring the front-end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses customer concerns

• Oversaw and drove efficiencies in front-end operational activities (e.g. check outs, returns, overrides, till audits, Fulfillment or product staging for pickup in store, etc.)

• Self and team were goal orientated. Success was monitored through metrics

• Fostered an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback

• Empowered and coached team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales

• Performed Key-Holder duties such as opening/closing the store, arming/disarming the building, conducting opening/closing huddles, validating LSR, validating customer deliveries, performing closing department standards walks

• Walk the store, observing customer/associate interaction and providing in-the-moment coaching

• Responsible for successfully implementing a guest centric culture. Monitored success via customer surveys including Yelp reviews and in person feedback

• Lead store execution, training, communication and maintenance of company initiatives, programs, policies, procedures, safety practices, and promotions

• Lead a “never out of stock” culture with store partners to ensure exceptional customer experience for all Omni-channel initiatives

• Managed grooming salon stylists to meet and exceed safety standards and sales goals metrics

• Demonstrated and supported a continuous improvement and growth mindset

• Demonstrated a keen and genuine interest in all kinds of animals and their well being

• Company Certified Aquatic Specialist

• Company Certified Dog Trainer

• Collaborated with the store team to promote dog training services, assist with scheduling, and handle customer inquiries or concerns

• Conducted dog training group classes and private lessons with pet parents, educating them on positive reinforcement techniques and environmental management while providing guidance to strengthen the human-animal bond

• Well versed in pet nutrition and the care and maintenance of small companion animals, small and medium hook billed avian, fresh and salt water fish, reptiles, and invertebrates, and terrestrial reptiles and invertebrates

• Managed Customer Service Initiatives to include supervising Associates in the selling efforts, ensuring the store's in-stock position, and maintaining an appealing and organized store

• Oversaw and participated in staffing and scheduling, identified and resolved stock deficiencies, supervised associates in selling behaviors, resolved customer issues and concerns, and supported service needs for both installed sales/special orders and product sales

• Lead Front End, Back End and Tool Rental team by effectively Department Supervisors in those areas

• Grand Opened the Homestead Location

• Held Title's of Overnight Operations Assistant Store Manager, Operations Assistant Store Manager, and Specialty Sales Assistant Store Manager

• Managed Customer Service Initiatives to include supervising Associates in the selling efforts, ensuring the store's in-stock position, and maintaining an appealing and organized store

• Oversaw and participated in staffing and scheduling, identified and resolved stock deficiencies, supervised associates in selling behaviors, resolved customer issues and concerns, and supported service needs for both installed sales/special orders and product sales

• The Little Havana location generated weekly sales of 1-3 million, associate head count was as high as 700 as this location was open for 24 hours for a period of time.

• Overseeing the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately

• Ensuring the building was secure and that the freight team were working safely to avoid associate injury and damage to structures and product

• Handing over the store grand opening ready evry morning

• Held titles of Sales Associate in Lumber/Building Materials/Millwork, Inventory Management Associate, Day Receiver, RTM Clerk, Receiving Manager, and Department Manager of Plumbing and Kitchen and Bath

• Manually placing purchase orders, conducting cycle counts and price changes

• Loading and unloading box and flatbed trucks, detail receiving purchase orders, receiving, inspecting and labeling special orders, maintaining haz mat to state and federal standards

• Train, coach and develop associates in each department to ensure customers receive excellent service and the store runs operationally efficient

• Held titles of Pro Cashier(pre-Pro Desk) and Lumber Associate

• provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance

• Processed Pro customer orders for will calls, deliveries, and special order merchandise

• Ordered lumber and building materials purchase orders

• Unloaded and packed out flat bed merchandise

• Maintained flat, fresh and full standards for Lumber