Changhoon (Denny) Park
Las Vegas,NV
Summary
Customer service professional with experience in providing reliable assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues and provide positive unique experience for guests.
Overview
8
8
years of professional experience
Work History
Valet
Wynn Resorts
09.2021 - Current
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Provided punctual, polite valet services to uphold professional standards.
- Built positive customer rapport for courteous, friendly and professional service.
- Answered guest's questions about property amenities and services.
- Determined customer needs by asking relevant questions and listening actively to responses.
General Manager
Hidaka Sushi LLC
08.2019 - 03.2020
- Ensuring incoming staff complies with company policy
- Training staff to follow restaurant procedures
- Maintaining safety and food quality standards
- Keeping customers happy and handling complaints
- Organizing schedules
- Keeping track of employees' hours
- Recording payroll data
- Ordering food, linens, gloves and other supplies while staying within budget limitations
- Server
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Server
Ramen Kobo
02.2018 - 05.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server Shift Leader
Soyo Barstraunt
08.2015 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
High School Diploma -
Ed W Clark High School
Las Vegas, NV06.2011
No Degree -
University of Nevada - Reno
Reynard, NVSkills
- Customer Service (10 years)
- Sales
- Training
- Critical Thinking
- Guest Flow Management
- MS Office
- Busser
- Restaurant Server
- Patron Satisfaction
- POS Systems Operations
- Kitchen Experience
- Restaurant Management
- Certifications and Licenses
- Food Handler Certification
- Complex Problem-Solving
- Company Guidelines
Additional Information
- Authorized to work in the US for any employer
Timeline
Valet
Wynn Resorts
09.2021 - Current
General Manager
Hidaka Sushi LLC
08.2019 - 03.2020
Server
Ramen Kobo
02.2018 - 05.2019
Server Shift Leader
Soyo Barstraunt
08.2015 - 03.2019
High School Diploma -
Ed W Clark High School
No Degree -
University of Nevada - Reno
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