Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Changqing Lin

Quincy,USA

Summary

Service-oriented hospitality professional with over five years of experience in high-volume restaurants and luxury hotel events. Expertise in creating exceptional guest experiences in fast-paced environments. Bilingual in Spanish and English, with basic conversational skills in Mandarin and Cantonese, facilitating effective communication with diverse clientele. Currently pursuing a Management degree at Northeastern University, aiming to enhance hospitality standards at Boston Sheraton Hotel.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cocktail & Banquet Server

Omni Boston Hotel at the Seaport
01.2023 - Current
  • Delivered upscale service for high-profile events, including galas and conferences.
  • Promoted seasonal menus and specialty drinks, enhancing guest satisfaction and sales.
  • Collaborated with culinary and event teams to ensure seamless banquet execution.
  • Maintained a polished, professional presence in a fast-paced, luxury hospitality setting.

Server

Shabu
01.2022 - Current
  • Managed seating and service for diverse guests, many with dietary or language-specific needs.
  • Maintained hygiene and service areas according to health codes and internal policies.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Cathay Center
11.2023 - 03.2025
  • Provided efficient and friendly table service, ensuring a high standard of guest care.
  • Assisted bartenders and kitchen staff to maintain flow and handle peak service hours.

Server

Brookdale Quincy Living
01.2021 - 01.2022
  • Served food and beverages to senior residents with care and attentiveness.
  • Supported catering setups for family visits and community events.

Hostess

Lavender Restaurant
01.2020 - 01.2021
  • Managed guest flow and table assignments for a busy, high-turnover dining room.
  • Answered guest inquiries, took reservations, and ensured smooth front-of-house operations.

Strategic Assistant

Nebulosa Tecnologias SA de CV
01.2018 - 01.2020
  • Provided direct executive support, managed travel and meeting logistics, and maintained sensitive business documents.
  • Handled multilingual communications and scheduling across departments.

Cashier

VIPS Restaurant
01.2017 - 01.2018
  • Operated POS systems, ensured accuracy in transactions, and supported customer-facing roles.

Education

Management

Northeastern University
Boston, MA
05-2026

Business Management

Quincy College
Quincy, MA
01.2023

International Business

Universidad Anahuac
01.2017

Skills

  • Service excellence in hospitality
  • Multilingual proficiency (English, Spanish, Cantonese, Mandarin)
  • POS & Reservation Systems (Micros, TOAST, OpenTable)
  • Banquet and cocktail service skills
  • Guest recovery techniques
  • Compliance with health regulations
  • Fast-paced team dynamics
  • Microsoft Office applications mastery
  • Multitasking abilities
  • Event management
  • Strong teamwork

Certification

  • ServSafe Food Handler Certified
  • Guest Services Training
  • TIPS

Timeline

Server

Cathay Center
11.2023 - 03.2025

Cocktail & Banquet Server

Omni Boston Hotel at the Seaport
01.2023 - Current

Server

Shabu
01.2022 - Current

Server

Brookdale Quincy Living
01.2021 - 01.2022

Hostess

Lavender Restaurant
01.2020 - 01.2021

Strategic Assistant

Nebulosa Tecnologias SA de CV
01.2018 - 01.2020

Cashier

VIPS Restaurant
01.2017 - 01.2018

Business Management

Quincy College

International Business

Universidad Anahuac

Management

Northeastern University

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Changqing Lin