Chanh Luong
Auburn,WA
Summary
Dynamic leader with proven success at Pho Cat Sang, where I elevated customer satisfaction and service quality. Expert in team management and POS system operation, I significantly optimized staffing and developed impactful marketing strategies. My approach fostered an inclusive environment, enhancing brand visibility and staff morale through effective communication and engagement.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Pho Cat Sang
01.2009 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Interviewed, selected, trained, and supervised staff with precision.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Education
High School Diploma -
Kentridge High School
Kent, WA06.2018
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
Languages
Vietnamese
Native or Bilingual
Timeline
Restaurant Manager
Pho Cat Sang
01.2009 - Current
High School Diploma -
Kentridge High School
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