Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chani Kelly

Lewiston,ID

Summary

Proven track record of enhancing office operations and customer satisfaction at Clearwater Paper Corporation, showcasing exceptional office management and interpersonal skills. Expert in Microsoft Excel and adept at fostering client relations, I significantly boosted team productivity. My strategic approach to project management and dedication to quality assurance have consistently exceeded employer expectations.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.

Overview

23
23
years of professional experience

Work History

Administrative Assistant

Clearwater Paper Corporation
10.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Assisted development and implementation of new administrative procedures.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Patient Care Coordinator/Receptionist Administrator

Clearwater Chiropractic & Acupuncture
10.2015 - 08.2020
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Delivered support to medical staff in completion of patient paperwork.
  • Resolved customer complaints using established follow-up procedures.
  • Taught patients and families to use at-home medical equipment.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Utilized [Software] to retrieve and deliver [Type] messages.
  • Fulfilled customer requests such as [Type] and [Type].
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Interceded between employees during arguments and diffused tense situations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Insurance Agent

Northwestern Mutual Life Insurance
01.2008 - 12.2008
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Utilized CRM software to manage client relationships.
  • Developed and implemented marketing strategies to boost sales and increase customer base.

Television Advertising Sales

KLEW-TV, Fisher Communications, Lewiston, ID
07.2001 - 01.2008
  • Monitored competitor activities to identify emerging trends, enabling our team to maintain a competitive edge within the marketplace.
  • Increased advertising revenue by identifying potential clients and presenting them with tailored ad campaign proposals.
  • Generated detailed reports highlighting campaign performance metrics including impressions, clicks, and conversions for clients to review.
  • Maintained up-to-date knowledge of advertising platforms and best practices through ongoing professional development opportunities such as workshops and webinars.
  • Participated in industry events as a representative of the company, expanding our network of contacts and uncovering new business opportunities.
  • Assisted in the development of account plans and sales strategies by researching industry trends and identifying potential growth opportunities within existing client base.
  • Collaborated closely with the creative team to develop visually appealing ads that met client objectives and exceeded expectations.
  • Managed a diverse portfolio of accounts, maintaining regular communication and addressing any concerns promptly to ensure continued success.
  • Analyzed performance data from past campaigns to optimize future strategies, resulting in improved return on investment for clients.
  • Resolved billing issues quickly and efficiently, minimizing disputes and fostering positive relationships with valued customers.
  • Supported sales team members by coordinating schedules and organizing meetings with potential clients, increasing productivity and driving sales efforts forward.
  • Coordinated cross-functional teams internally to ensure smooth execution of advertising campaigns from start to finish without compromising on quality or deadlines.
  • Actively participated in team meetings, sharing insights and suggestions for continuous improvement of overall sales processes and client experiences.
  • Evaluated incoming leads generated through various marketing initiatives like social media promotions or email marketing campaigns.
  • Assisted in the creation of compelling sales materials, showcasing the benefits of our services to prospective clients.
  • Developed long-lasting relationships with clients, ensuring their satisfaction and securing repeat business for future campaigns.
  • Assisted in negotiations for high-value contracts, contributing to increased company profits and overall success.
  • Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
  • Created and presented media and advertising packages to prospective customers.
  • Negotiated contracts with vendors and clients.
  • Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
  • Increased client satisfaction by effectively managing advertising campaigns and ensuring timely delivery of creative materials.
  • Negotiated favorable media placements for clients, optimizing campaign budgets and enhancing visibility for target audiences.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Made outbound calls to existing customers to upsell advertising packages.
  • Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
  • Developed strong relationships with advertisers and negotiated pricing following established procedures.
  • Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
  • Conducted market research to attract clients in new territories.
  • Directed copy preparation, proof evaluation and layout enhancement for advertising materials.
  • Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
  • Directed creative aspects of advertising campaigns.
  • Managed multiple projects simultaneously while maintaining a keen attention to detail, meeting strict deadlines without compromising quality or accuracy.
  • Participated in industry events and conferences to stay current on best practices, build professional networks, and identify new business opportunities.
  • Organized regular status meetings with clients to keep them informed of campaign progress, addressing any questions or concerns in a timely manner.
  • Collaborated with creative teams to produce high-quality advertisements that met client objectives and exceeded expectations.
  • Mentored junior account executives by sharing industry knowledge and best practices to promote professional growth within the team.
  • Developed tailored advertising strategies for clients in various industries, resulting in more targeted campaigns and increased ROI.
  • Built strong relationships with clients by providing exceptional service, communication, and ongoing support throughout the campaign lifecycle.
  • Presented compelling sales pitches to prospective clients by showcasing agency capabilities and past successes in the advertising industry.
  • Gathered feedback from clients post-campaign launches to evaluate success metrics and make recommendations for future improvements or adjustments as needed.
  • Secured new business opportunities through proactive outreach, networking events, and industry conferences.
  • Assisted in the development of agency marketing materials and case studies that showcased successful campaigns executed for existing clients, attracting new business prospects.
  • Led strategy development sessions with clients to define clear objectives and KPIs that guided successful advertising campaigns.
  • Consistently hit and exceeded sales goals by [Number]%.
  • Maintained and organized customer database of over [Number] clients nationwide.
  • Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
  • Worked with marketing department to create targeted advertising strategies for key customer demographics.
  • Attended customer meetings, trade shows and conferences as company representative.
  • Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
  • Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
  • Wrote engaging and creative press releases for each promotion.
  • Met or exceeded sales goals for [Type] accounts by bringing in over [Number] new accounts and upselling [Type] deals to existing clients.

Education

High School Diploma -

Charles Francis Adams High School
Clarkston, WA

Fundamental & Expanded Basic in Dental Assisting

Lewis-Clark State College
Lewiston, ID

Excel

Lewis-Clark State College
Lewiston, ID

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • Microsoft Outlook
  • Customer and client relations
  • Computer Proficiency
  • Customer Relations
  • Clerical Support
  • Critical Thinking
  • Strong Problem Solver
  • Scheduling
  • Documentation and Recordkeeping
  • Microsoft Office Suite
  • Office Management
  • Professional Communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated Team Player
  • Excel spreadsheets
  • Appointment Scheduling
  • Recordkeeping
  • Verbal Communication
  • Data organization
  • Deadline-oriented
  • Records Management
  • Professional and mature
  • Documentation And Reporting
  • Relationship Building
  • Meticulous attention to detail
  • Microsoft PowerPoint
  • Spreadsheets
  • Prioritization
  • Client Relations
  • Multi-line phone proficiency
  • Resourceful
  • Event Coordination
  • Confidential Document Control
  • Meeting planning
  • Complex Problem-Solving
  • Social media knowledge

Timeline

Administrative Assistant

Clearwater Paper Corporation
10.2023 - Current

Patient Care Coordinator/Receptionist Administrator

Clearwater Chiropractic & Acupuncture
10.2015 - 08.2020

Insurance Agent

Northwestern Mutual Life Insurance
01.2008 - 12.2008

Television Advertising Sales

KLEW-TV, Fisher Communications, Lewiston, ID
07.2001 - 01.2008

High School Diploma -

Charles Francis Adams High School

Fundamental & Expanded Basic in Dental Assisting

Lewis-Clark State College

Excel

Lewis-Clark State College

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Chani Kelly