CHANIA KEMP
Morrilton,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Expert-level typing speed and accuracy. Ability to create complex spreadsheets, formulas, and charts. Expert-level presentation design and development skills
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
ARKANSAS BLUE CROSS BLUE SHIELD
02.2023 - Current
- Answer and respond to phone calls in a timely and efficient manner, documenting interactions accurately
- Assist members with benefits-related inquiries, providing clear and concise information
- Troubleshoot and resolve issues related to claims, medical processing, and drug processing
- Effectively communicate via email and phone, ensuring timely and accurate responses
- Stay up-to-date with new policies, procedures, and regulatory changes to ensure compliance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
CUSTOMER SUPPORT ASSOCIATE
Walmart
04.2020 - Current
- Provided liaison support to customers and store vendors
- Conducted sales transactions for in-store and online customers
- Maintained an accurate shift schedule for all team members
- Managed the warehouse inventory
- Processed all checkout purchases, returns and refunds
- Prepared and labeled all packages for UPS and USPS shipping
- Responded to customer inquiries regarding merchandise availability, store hours, item locations, and more, Solution-oriented leader with extensive experience thriving in accelerated environments
- Adept in cultivating environments of collaboration and excellence while spearheading service-based initiatives to support organizational goals
- Committed to the successful oversight of complex tasks while proactively supporting customers, stakeholders, vendors, and internal management teams.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging events.
CASHIER & SALES ASSOCIATE
Lowe's Home Improvement
06.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
RESTAURANT HOST & CASHIER
Buffalo Wild Wings
04.2017 - 08.2018
- Served as the primary greeter and curator of the overall customer experience
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Applied an in-depth menu knowledge to provide suitable recommendations for guests
- Assisted with the intake, entry and processing of over 200 orders daily, utilizing an internal POS
- Ensured the safety, cleanliness, visual appeal, and comfort of all restaurant sections and corridors
- Assisting with the purchasing, processing and distribution of online customer orders
- Processing sales transactions, refunds and merchandise returns
- Assisting with order revisions and technical troubleshooting
- Advising customers of order statuses and scheduled pickup times
- Ensuring all orders are processed and prepared in a timely manner
- Successfully managing a database of 200+ customer orders.
Education
Bachelor's Degree - Integrated Studies, Psychology, Sociology, Business
Henderson State University
12.2022
Associate of Science - Health Science
Henderson State University
12.2021
Skills
- Microsoft Office Suite
- Google Suite
- Problem-solving ability
- Communication skills
- Leadership skills
- MS Teams
- Windows/MAC OSX
- POS Software
- Organization and Multitasking
- Team Player
- Conflict Management
- Effective Planning
Affiliations
- Alpha Kappa Alpha Sorority Inc
Timeline
CUSTOMER SERVICE REPRESENTATIVE
ARKANSAS BLUE CROSS BLUE SHIELD
02.2023 - Current
CUSTOMER SUPPORT ASSOCIATE
Walmart
04.2020 - Current
CASHIER & SALES ASSOCIATE
Lowe's Home Improvement
06.2019 - 08.2019
RESTAURANT HOST & CASHIER
Buffalo Wild Wings
04.2017 - 08.2018
Bachelor's Degree - Integrated Studies, Psychology, Sociology, Business
Henderson State University
Associate of Science - Health Science
Henderson State University
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