Chanica Francois
Apopka,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Cruise Specialist
Norwegian Cruise Line
06.2018 - 03.2024
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Helped customers with passport and visa applications.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Quality Assurance Specialist
BB&T Bank Operations Center
08.2013 - 04.2018
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Recorded and organized test data for report generation and analysis.
- Reported problems and concerns to management.
- Reviewed production processes and identified potential quality issues.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Achieved an average test coverage of 98% across multiple projects that ensured comprehensive testing and minimizing the risk of undiscovered defects
Customer Care Specialist
Sears Home Improvement
05.2012 - 07.2014
- Proceeded and business processes and workflows to ensure integrity and compliance regulations are met.
- Spearheaded special projects
- Knowledge of variety insurance plan to assist customers
- Obtain several award for outstanding productivity
- Promoted to the retention department for outstanding negotiation skills
- Achieved several awards for exceeding company sales goals
- Remarkable customer care experience and proven to produce results
- Experienced in the work market as a quick and aggressive learner
- Developed and presented monthly reports for accounts
- Coordinated a team of 12 representatives
- Communicated well and used strong interpersonal skills to establish positive relationships with clients and employees
- Carefully prepared weekly payroll to keep up with projected revenue for the week
- Work closely with management to implement new projects and ideas
Education
Associate of Arts -
Valencia College
Orlando, FL01.2026
Skills
- MS Office
- Access
- Excel
- Word
- Power point
- Windows
- Outlook
- Travel coordination
- Sales proficiency
- Global destinations
- Client relationship building
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
French
Native or Bilingual
Timeline
Cruise Specialist
Norwegian Cruise Line
06.2018 - 03.2024
Quality Assurance Specialist
BB&T Bank Operations Center
08.2013 - 04.2018
Customer Care Specialist
Sears Home Improvement
05.2012 - 07.2014
Associate of Arts -
Valencia College
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