Chanica Swanson
Indianapolis,IN
Summary
Proven leader in high-pressure environments, adept at enhancing operational efficiency and customer satisfaction. At Mondelez International, spearheaded initiatives reducing defects by implementing safety procedures and lean manufacturing principles. Skilled in packaging and exceptional service, consistently ensuring quality and safety standards. Achieved significant reduction in workplace accidents, underscoring a commitment to excellence and team coordination.
Overview
8
8
years of professional experience
Work History
Assembly Line Leader
Mondelez International
11.2019 - 08.2024
- Conducted root cause analysis on defects, implementing corrective actions to prevent reoccurrence within the production process.
- Implemented safety procedures, significantly reducing workplace accidents and injuries.
- Coordinated with quality assurance personnel to establish strict standards for final product inspections, ensuring customer satisfaction.
- Enhanced assembly line efficiency by implementing lean manufacturing principles and streamlining processes.
Host
Steak N Shake Restaurant
10.2016 - 11.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Dental Assistant -
Rock Valley College
Rockford, IL11.2022
GED -
Elevate
Rockford Illinois 11.2018
Skills
Packaging
References
Elijah Pittman
779-513-1121
Mondelez supervisor
Chantel Booker
815-329-4614
Line lead
Timeline
Assembly Line Leader
Mondelez International
11.2019 - 08.2024
Host
Steak N Shake Restaurant
10.2016 - 11.2019
Dental Assistant -
Rock Valley College
GED -
Elevate
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