Chanice Duncan
Richmond,California
Summary
Driven professional with a strong background in Applied Behavior Analysis and exceptional customer service skills, demonstrated at Tilly through effective behavior modification techniques and fostering client well-being. Excelled in fast-paced environments, ensuring meticulous data analysis and client progress, contributing to a positive and impactful team performance.
Overview
7
7
years of professional experience
Work History
Behavioral Technician
Tilly
South San Francisco, CA
08.2023 - 06.2024
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
Sales Associate
HomeGoods
2460 Sand Creek Rd, Brentwood, CA
11.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Warehouse Worker
Amazon Warehouse, 1555 S Chrisman Rd, Tracy, CA
1555 S Chrisman Rd, Tracy, CA
07.2021 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Team Member
Jamba Juice
Market St, San Francisco, CA
05.2019 - 03.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Advocate
MyPath
1663 Mission St, San Francisco, CA
07.2017 - 05.2019
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
Education
Associate of Applied Science - Psychology
Los Medanos College
Pittsburg, CA05.2025
Skills
- Transition Planning Support
- Applied Behavior Analysis
- Behavior Modification Techniques
- Errorless Learning Techniques
Timeline
Behavioral Technician
Tilly
08.2023 - 06.2024
Sales Associate
HomeGoods
11.2021 - 02.2022
Warehouse Worker
Amazon Warehouse, 1555 S Chrisman Rd, Tracy, CA
07.2021 - 11.2021
Team Member
Jamba Juice
05.2019 - 03.2020
Advocate
MyPath
07.2017 - 05.2019
Associate of Applied Science - Psychology
Los Medanos College