CHANICE JOHNSON

Provide excellent customer service to AT&T customers, responding to inquiries and resolving issues in a timely manner.

Utilize problem-solving skills to identify solutions for customer needs.

Maintain up-to-date knowledge of products and services offered by AT&T.

Accurately enter customer information into the system, including billing address, contact information, and account details.

Assist customers with product selection, installation, activation, and troubleshooting.

Educate customers on features and benefits of AT&T products and services.

Process payments, refunds, credits, and other transactions as needed.

Follow established procedures for handling customer complaints and escalations.

Monitor customer accounts for any changes or discrepancies.

Provide excellent customer service to Progressive Insurance customers, responding to inquiries and resolving issues in a timely manner.

Identified solutions for customer needs using problem-solving skills

Stayed up-to-date with the latest information on products, services, policies, and procedures

Accurately document customer interactions in the company's database.

Follow established guidelines and protocols when handling customer complaints or disputes.

Assist with billing inquiries, policy changes, and other requests as needed.

Provide accurate quotes and information on insurance coverage options.

Process payments and handle refunds as necessary.

Monitor customer accounts for any discrepancies or fraudulent activity.

Remain current on industry trends and regulations.

• Making drinks, taking orders, making food