CHANICE NOBLE
Practice Administrator
Columbia,MD
Summary
Healthcare professional with over six years of leadership experience and current pursuit of a master's in health administration. Proven track record in optimizing operational workflows and enhancing patient care delivery in complex healthcare environments. Expertise in operational strategy, process improvement, and organizational leadership aimed at driving efficiency and sustainable growth. Strong background in accounting, supply chain management, and marketing, with a focus on effective policy decisions that enhance business performance.
Overview
17
17
years of professional experience
Work History
Practice Manager
Maryland Oncology Hematology
Columbia/Eldersburg, MD
04.2024 - 03.2025
- Oversaw daily operations of oncology/hematology department, ensuring efficient workflows and compliance with regulations.
- Recruited, trained, and supervised clinical and administrative staff to promote a supportive environment.
- Managed budgets and monitored expenses to optimize revenue cycles for oncology and hematology services.
- Enhanced patient journey through streamlined scheduling and personalized care during treatment.
- Reviewed financial statements monthly for accuracy prior to audit submission.
- Participated in strategic planning initiatives to establish long-term growth goals for practice.
- Developed new patient registration processes to optimize workflow efficiency.
- Assessed medical office operations, identifying areas for improvement and implementing corrective actions.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
Practice Administrator I
Johns Hopkins Community Physicians
Odenton, MD
12.2020 - 04.2024
- Supervised daily operations, ensuring efficient workflows and compliance with healthcare regulations.
- Managed administrative staff through hiring, training, performance evaluations, and scheduling.
- Developed and monitored budgets, tracking financial performance to implement cost-effective measures.
- Collaborated with physicians to optimize clinical processes and enhance patient satisfaction.
- Maintained up-to-date inventory of supplies for seamless day-to-day operations.
- Conducted regular meetings to review performance objectives and outcomes with practice staff.
- Addressed customer complaints promptly to sustain high satisfaction ratings.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
Claims Processor III
EmpowerMe Wellness
Clayton, MO
03.2020 - 11.2020
- Resolved billing inquiries by applying carrier claims knowledge and established protocols.
- Conducted claim charge scrubbing for accurate application of ICD-10 codes, CPT codes, and modifiers.
- Communicated effectively with providers to address charge entry errors and enhance claim accuracy.
- Oversaw month-end close processes, ensuring quality control in payment posting and invoice reporting.
- Identified trends in denials related to coding or billing practices by providers.
- Managed escalated customer complaints concerning denied or delayed payments promptly.
- Analyzed claim forms and medical documents to ensure data accuracy.
- Maintained precise records of processed claims per departmental requirements.
Office Supervisor/ Genetics Coordinator
Mercy Hospital
Creve Coeur, MO
08.2017 - 03.2020
- Organized daily office operations, including staff scheduling, workflow management, and ensuring compliance with healthcare regulations and organizational policies.
- Supervised and mentored administrative and clinical staff, providing training, performance evaluations, and support to maintain a productive work environment.
- Coordinated genetic testing services, including obtaining patient consent, managing referrals, scheduling appointments, and liaising with laboratories to ensure timely results.
- Educated patients and families about genetic testing processes, results, and implications, in collaboration with healthcare providers.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Maintained inventory of office supplies by ordering materials as needed.
- Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
- Provided technical support to staff members using computers or other electronic devices.
- Conducted regular audits of departmental operations to identify areas for improvement.
- Reviewed incoming correspondence to determine appropriate action to be taken on each item.
- Resolved customer complaints regarding products or services offered by the company.
- Attended weekly staff meetings to discuss current issues affecting the department.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Claims Processor II
Magellan Health Inc.
Maryland Heights, MO
10.2016 - 08.2017
- Ensured accurate and timely processing and submission of insurance claims to optimize revenue cycle efficiency.
- Reconciled insurance and patient payments, addressing discrepancies to maintain accurate financial records.
- Investigated and resolved payment issues, including incorrect payments, EOB rejections, and outstanding account balances.
- Reviewed all claims for accuracy, verifying CPT codes, treatment times, and billable units to ensure compliance and completeness.
- Identified trends in denials or rejections due to incorrect coding or billing practices by providers.
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
- Applied knowledge of coding systems such as CPT-4 and HCPCS codes for proper reimbursement.
- Reconciled payment discrepancies between provider statements and remittance advice from payers.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
Referral Coordinator/ Secretary Certified Medical Assistant
Washington University, School of Medicine.
St. Louis, MO
06.2008 - 03.2016
- Managed complex incoming calls, patient concerns, and complaints while delivering exceptional customer service and ensuring patient satisfaction.
- Triaged calls to insurance companies, third-party administrators, physician offices, and employers to verify eligibility, obtain referrals and authorizations, and retrieve benefit details for office visits.
- Coordinated staff meetings, manage the MFM fellowship program, and organize multiple provider schedules to ensure efficient operations.
- Performed a variety of clinical duties, including rooming patients, obtaining vital signs, assisting with urine cultures and minor surgeries, preparing lab specimens, and other related duties.
Education
Bachelor of Science - Health Sciences
Purdue University Global
02-2020
Master of Science - Health Administration
University of Phoenix
Tempe, AZSkills
- Customer Service
- Client Relations
- Accounting/Finance
- Business Intelligence
- Healthcare Management
- Business & Clinical Operations
- Process/Policy Implementation
- Accounts Payables/Receivables
- Payroll/Budgeting/Inventory
- Effective Communication
- Workflow Optimization
- Mentoring & Teambuilding
- Organizational Objectives
- Creative Problem-Solving
- MS Office & Software
Timeline
Practice Manager
Maryland Oncology Hematology
04.2024 - 03.2025
Practice Administrator I
Johns Hopkins Community Physicians
12.2020 - 04.2024
Claims Processor III
EmpowerMe Wellness
03.2020 - 11.2020
Office Supervisor/ Genetics Coordinator
Mercy Hospital
08.2017 - 03.2020
Claims Processor II
Magellan Health Inc.
10.2016 - 08.2017
Referral Coordinator/ Secretary Certified Medical Assistant
Washington University, School of Medicine.
06.2008 - 03.2016
Bachelor of Science - Health Sciences
Purdue University Global
Master of Science - Health Administration
University of Phoenix
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