Chanice Pope
Nacogdoches
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. Adept at managing multiple priorities under tight deadlines, ensuring seamless operations and compliance with HIPPA standards.
Overview
5
5
years of professional experience
Work History
Administrative Assistant/Registration Clerk
Total Point ER
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved data privacy compliance with meticulous management of sensitive information.
- Checking in ER patients, collected patient demographics.
- Maintained confidentiality of patient information according to HIPPA guidelines.
- Processed medical insurance.
CNA
Accent Care Home Health
04.2020 - 06.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Registrar
Woodland Heights Medical Center
11.2022 - 12.2023
- Used electronic systems to enter provider orders and retrieve test results.
- Participated in regular continuing education courses to stay current on healthcare industry trends and maintain professional knowledge.
- Reviewed and updated emergency room protocols regularly, ensuring compliance with changing industry standards and guidelines.
- Maintained strict confidentiality of personal health information according to HIPAA regulations, safeguarding patient privacy rights.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
Digital Shopper
Walmart
06.2021 - 08.2022
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Participated in team meetings and staff training sessions.
Medical Assistant
Allergy and Asthma Clinic
09.2020 - 02.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with Allergy injections.
Education
Certified Nurse Aide
Necole's Learning Acadamy
Jacksonville, TX03-2024
No Degree - Medical Assistant
The College of Health Care Professions
TX09-2022
Alto High School
Alto, TX07-2012
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Multi-line phone proficiency
- Time management
- Administrative support
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Clerical support
- Critical thinking
- Scheduling
- Customer relations
- Documentation and recordkeeping
- Professional communication
- Scheduling and calendar management
- Appointment scheduling
- Verbal communication
- Deadline oriented
- Mail handling
- Prioritization
Timeline
Administrative Assistant/Registration Clerk
Total Point ER
01.2024 - Current
Registrar
Woodland Heights Medical Center
11.2022 - 12.2023
Digital Shopper
Walmart
06.2021 - 08.2022
Medical Assistant
Allergy and Asthma Clinic
09.2020 - 02.2021
CNA
Accent Care Home Health
04.2020 - 06.2024
Certified Nurse Aide
Necole's Learning Acadamy
No Degree - Medical Assistant
The College of Health Care Professions
Alto High School
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