CHANIK POLLOCK
Rochester
Summary
Detail-oriented CNA recognized for exceptional organizational skills and ability to multitask effectively. Committed to enhancing patient experiences through compassionate support and efficient care management.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
CNA
St John’s Embrace Living
Rochester
06.2025 - Current
- Cultivated strong patient and healthcare staff rapport, ensuring a supportive and trusting environment.
- Facilitated timely admissions and discharges by accurately providing critical patient information.
- Managed high volume of incoming calls, providing essential assistance to patients, families, and medical personnel.
- Streamlined patient care by efficiently retrieving physician paperwork and managing lab test requests.
- Orchestrated scheduling and confirmation of patient appointments for diagnostic, surgical, and consultation services.
- Ensured accuracy of patient records by transcribing doctors' orders, including medications and lab results.
Travel CNA
Cross Country Healthcare
Rochester
02.2022 - 07.2025
- Assisted patients with mobility to enhance comfort and reduce fall risk.
- Monitored patient conditions by regularly checking vital signs and reporting changes.
- Collaborated with nursing staff to ensure comprehensive patient care plans.
- Provided emotional support and companionship to patients during recovery.
- Facilitated communication between patients and healthcare providers for effective care.
CNA
Monroe Community Hospital
Rochester
08.2019 - 12.2023
- Assisted patients with mobility to enhance comfort and reduce fall risk.
- Monitored patient conditions by regularly checking vital signs and reporting changes.
- Collaborated with nursing staff to ensure comprehensive patient care plans.
- Provided emotional support and companionship to patients during recovery.
- Responded to emergencies swiftly, implementing first aid as necessary.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
Collections Agent
Navient Solutions
Rochester
09.2020 - 01.2022
- Processed high-volume phone payments and established recurring drafts, ensuring efficient financial transactions.
- Maintained professionalism and delivered exceptional service during challenging customer interactions, effectively de-escalating difficult situations.
- Managed a high volume of daily collection calls, consistently meeting or exceeding departmental targets.
- Provided expert guidance to customers on debt repayment strategies and established personalized repayment schedules.
- Proactively managed overdue accounts, scheduling follow-up calls to facilitate timely payments.
- Resolved complex billing discrepancies and customer credit issues, restoring financial accuracy.
- Ensured data integrity by accurately maintaining records and reporting on collection activity and accounts receivable status.
Technical Support Representative
Continuum
Rochester
08.2019 - 10.2021
- Provided expert first-level technical support, resolving customer service, equipment, and account issues via inbound phone calls.
- Ensured 100% compliance with established policies and procedures, maintaining high service standards.
- Diagnosed and resolved complex user problems remotely, utilizing testing scripts and advanced probing techniques.
- Managed and monitored service orders from initiation to closure, ensuring timely resolution and customer satisfaction.
- Identified and recommended process improvements by reviewing support cases for accuracy and efficiency.
- Developed and implemented new troubleshooting processes, enhancing efficiency and customer satisfaction while reducing operational costs.
- Successfully resolved a record-breaking backlog of support tickets after a major system malfunction, restoring service continuity.
Education
Associate of Applied Science - Computer Information Systems
Everest Institute
Rochester, NY 12.2001 - 11.2004
Skills
- Patient monitoring
- Vital sign assessment
- Medical record management
- Patient care coordination
- Team collaboration
- Crisis management
- End-of-life care
- Multitasking and organization
- Electronic charting
Timeline
CNA
St John’s Embrace Living
06.2025 - Current
Travel CNA
Cross Country Healthcare
02.2022 - 07.2025
Collections Agent
Navient Solutions
09.2020 - 01.2022
CNA
Monroe Community Hospital
08.2019 - 12.2023
Technical Support Representative
Continuum
08.2019 - 10.2021
Associate of Applied Science - Computer Information Systems
Everest Institute
12.2001 - 11.2004