Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Hi, I’m
Chanika Celestine
Atlanta,US
Summary
Overview
7
years of professional experience
Work History
GoldOller
Assistant Property Manager
11.2024 - 04.2025
Job overview
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Cushman & Wakefield
Corporate Support Specialist (APM)
10.2023 - 10.2024
Job overview
- Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices
- Inspected properties and coordinated smooth turn-overs to prepare for new residents
- Handled administrative work to smooth new resident move-in processes
- Conduct 100+ showings per week to convert prospects into qualified residents
- Post rent payments
- Reduced customer complaint rates with proactive communication and prompt issue resolution.
Ledic Management Group, LLC
Leasing Manager
04.2018 - 09.2023
Job overview
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
Education
Albany Technical CollegeAlbany, Ga
Associate in Administration from Administration
University Overview
- Administrative Assistant
- Honor Roll
- GPA: Graduated with honors
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Fair housing regulations
- Tenant issue resolution
- Unit/Property inspection
- Staff management
- Property management
- Payment collection
- Relationship building and rapport
- Eviction coordination
Timeline
Assistant Property Manager
GoldOller
11.2024 - 04.2025
Corporate Support Specialist (APM)
Cushman & Wakefield
10.2023 - 10.2024
Leasing Manager
Ledic Management Group, LLC
04.2018 - 09.2023
Albany Technical College
Associate in Administration from Administration
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