Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chanika Franklin

Kent,WA

Summary

Community management professional with strong background in affordable properties and focus on team collaboration achieving results. Skilled in creating and implementing community engagement strategies, conflict resolution, and event planning. Known for flexibility in adapting to changing needs and fostering supportive, inclusive environment. Strong communication, leadership, and organizational skills. Experienced responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.

Overview

9
9
years of professional experience

Work History

Community Director

JT Solution Partners Inc.
03.2025 - Current
  • Oversee daily operations of a residential property, ensuring compliance with legal and regulatory requirements while maintaining company standards.
  • Built relationships with residents, families and community.
  • Collaborated with stakeholders to develop long-term strategic plans for the growth and improvement of the community.
  • Streamlined administrative processes, resulting in a more efficient workflow for staff members.
  • Managed digital and physical office records and used Appfolio tools to track trends and report on metrics.
  • Planned special events such as lotteries, dedications and project tours.
  • Manage all aspects of leasing, including marketing units, processing applications, conducting interviews, and executing leases.
  • Handle rent collection, issuing notices, and tracking budgetary performance, ensuring on-time payments and financial transparency.
  • Coordinate with vendors for routine and emergency maintenance, reviewing contracts, and ensuring timely completion of tasks.
  • Lead renovation and improvement projects, from initial planning through execution, ensuring minimal disruption to tenants and maximizing property value.
  • Supervise unit turnovers, ensuring vacant units are ready for leasing in a timely and cost-effective manner.
  • Organize and facilitate regular owner and management calls, providing detailed reports on property performance, resident feedback, and upcoming projects.
  • Foster strong relationships with residents, addressing concerns and resolving issues to maintain a high level of satisfaction and retention.
  • Implement best practices for safety and security, ensuring the property remains a secure and well-maintained environment.

Assistant Property Manager (skid Row)

Volunteers of America
12.2024 - 03.2025
  • Managed the daily operations of a high-demand leasing office, ensuring smooth and efficient service delivery for prospective and current tenants.
  • Supervised a team of leasing agents, providing guidance, training, and performance evaluations to maintain high productivity levels.
  • Maintained accurate and up-to-date resident files, ensuring compliance with company and legal documentation requirements.
  • Ensured that all property marketing materials adhered to fair housing laws and organizational guidelines, avoiding any discrimination or bias in the leasing process.
  • Processed lease applications, performed credit and background checks, and prepared lease agreements in accordance with company policies.
  • Managed resident complaints and concerns, implementing effective solutions and escalating issues when necessary to ensure tenant satisfaction.
  • Coordinated property inspections, ensuring that all required maintenance and repairs were completed promptly and that the property met quality standards.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Assistant Community Manager

career strategies
08.2024 - 11.2024
  • Managed leasing activities for a portfolio of HUD/LIHTC properties, ensuring compliance with both federal and state regulations.
  • Reduced delinquency by 35% through consistent follow-ups with residents, effective payment plans, and proactive communication strategies.
  • Coordinated closely with maintenance teams to ensure units were ready for move-ins, addressing work orders in a timely manner to enhance tenant satisfaction.
  • Processed rental applications, conducted background and credit checks, and prepared lease documents while ensuring compliance with HUD guidelines.
  • Conducted property tours for prospective tenants, showcasing unit features, amenities, and the overall community environment.
  • Collaborated with marketing teams to create promotional strategies that helped increase occupancy rates and improve property visibility.
  • Implemented resident retention strategies, including regular communication, event planning, and addressing concerns promptly to improve overall satisfaction.
  • Managed tenant move-in and move-out processes, ensuring proper documentation.
  • And reports were submitted on time and in full compliance.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.

Assistant Property Manager – Multisite

Trailside at Trinity Forest
11.2022 - 06.2024
  • Provided remote operational support across multiple sites, ensuring consistency and efficiency in property management tasks.
  • Screened tenant applications, performed background checks, and conducted lease signings for multiple properties, ensuring compliance with company standards.
  • Collected rents and other payments, processed late fees, and maintained financial records for each property under my responsibility.
  • Coordinated property tours for potential tenants, provided detailed information on unit features, amenities, and the surrounding community.
  • Managed day-to-day maintenance issues, communicated with on-site staff, and ensured that work orders were prioritized and completed promptly.
  • Maintained compliance with LIHTC regulations, ensuring all units met affordable housing standards and conducting necessary documentation for tax credits.
  • Assisted in the development of annual budgets, tracked expenses, and helped implement cost-saving strategies while maintaining property standards.
  • Communicated regularly with residents, addressing inquiries, complaints, and maintenance requests to ensure a high level of satisfaction and retention.
  • Managed property inspections, ensuring that all properties were well-maintained, safe, and compliant with local building codes and regulations.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Correctional officer iii

Texas dept. of criminal justice
07.2021 - 12.2022
  • Maintained order, discipline, and safety within a high-security correctional facility.
  • Conducted regular facility inspections to ensure security protocols, sanitation, and equipment standards were met.
  • Supervised inmate activities including meals, recreation, work assignments, and educational programs.
  • Performed searches of common areas to prevent the possession and trafficking of contraband.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to court hearings, medical appointments, and other approved destinations, maintaining strict chain-of-custody procedures.
  • Monitored surveillance systems and conducted routine headcounts and roll calls.
  • Prepared detailed incident reports and behavioral documentation for administrative and legal use.
  • Responded to emergencies including altercations, medical incidents, and facility lockdowns with speed and professionalism.
  • Collaborated with correctional staff to enforce rules, resolve conflicts, and ensure the safety of both staff and inmates.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.

Clinic Manager

Massage Envy
01.2019 - 07.2021
  • Oversaw scheduling, payroll, inventory, and hiring for a high-volume wellness clinic.
  • Led sales initiatives, membership growth, and daily operations to meet and exceed performance targets.
  • Maintained safety and cleanliness of the clinic while ensuring compliance with health regulations and company policies.
  • Trained and supervised front desk staff and massage therapists to deliver exceptional customer service.
  • Implemented retention strategies including follow-up calls, appointment reminders, and promotional campaigns.
  • Resolved escalated customer concerns with professionalism, resulting in improved client satisfaction and retention.
  • Coordinated inventory orders and supply usage to minimize waste and control operating costs.
  • Prepared weekly performance and sales reports for regional management.
  • Conducted team meetings and individual coaching sessions to enhance communication, morale, and productivity.
  • Developed strong relationships with patients, fostering trust and loyalty to the clinic.
  • Enhanced team performance by providing regular training and professional development opportunities.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.

Assistant Manager

YWCA
01.2016 - 01.2019
  • Complete and maintain tenant files
  • Perform move-ins and move-outs, rent collection, process rental forms
  • Maintains a professional and friendly atmosphere in the leasing office and throughout the community for all current and prospective residents and clients.
  • Community tours and showcases the community features, benefits, and amenities.
  • Oversee all required notice posting in a timely fashion.
  • Completes required follows up with prospective residents.
  • Maintains close communication with maintenance team to ensure work orders are being completed and units are move-in ready
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Kept accurate records of all resident and tenant correspondence.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed security deposit refunds.

Education

Associate of Arts - Social Work

Bellevue College
Bellevue, WA

High School Diploma -

Nathan Hale High School
Seattle, WA
06-2012

Skills

  • Property Management & Leasing
  • Team Leadership & Training
  • LIHTC & HUD Compliance
  • Fair Housing Regulations
  • Rent Collection & Budgeting
  • Vendor Management
  • Facility Oversight & Maintenance
  • Resident Relations & Conflict Resolution
  • Customer Service & Sales
  • Microsoft Office
  • Yardi, Resman, Appfolio, Entrata
  • Budget control
  • Property management
  • Multi-family property management

Timeline

Community Director

JT Solution Partners Inc.
03.2025 - Current

Assistant Property Manager (skid Row)

Volunteers of America
12.2024 - 03.2025

Assistant Community Manager

career strategies
08.2024 - 11.2024

Assistant Property Manager – Multisite

Trailside at Trinity Forest
11.2022 - 06.2024

Correctional officer iii

Texas dept. of criminal justice
07.2021 - 12.2022

Clinic Manager

Massage Envy
01.2019 - 07.2021

Assistant Manager

YWCA
01.2016 - 01.2019

Associate of Arts - Social Work

Bellevue College

High School Diploma -

Nathan Hale High School

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