Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
background-images

Chanikqua Dale

Orlando,FL

Summary

Dedicated Customer Care Professional with 15+ years of experience delivering exceptional service via phone, email, and virtual platforms. Skilled in building rapport, resolving inquiries efficiently, and ensuring a positive customer experience. Eager to leverage strong communication, organizational, and problem-solving skills in a role that supports both customer satisfaction and organizational success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Patient Care Specialist

Statlinx
08.2023 - 05.2025
  • Scheduled radiology appointments for patients across various modalities (MRI, CT, X-ray, etc.).
  • Contacted physicians' offices to obtain necessary referrals and authorizations for imaging procedures.
  • Spoke directly with doctors to ensure patients were scheduled for the appropriate exams based on clinical indications.
  • Maintained accurate and timely communication between patients, providers, and radiology departments to support continuity of care.
  • Delivered compassionate, detail-oriented support to patients during the scheduling and referral process.

Member Service Specialist

Omnicare 365
01.2023 - 02.2023
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Ordered medical supplies for members.
  • Assessed caller accounts to determine insurance benefits, identify service needs and resolve issues.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Outbound calls to physicians offices.
  • Activated member's benefit cards.

Debt Counselor

Incharge Debt Solutions
11.2004 - 05.2011
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Negotiated with creditors on behalf of clients to arrange payment adjustments, interest rate reductions or payment plans.
  • Received and submitted customer payments to further reduce open account balances.
  • Interviewed clients by telephone or in-person to gather financial information.
  • Produced budget tools, educational support and referrals for clients.
  • Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
  • Answered constant flow of customer calls, email and web chats.

Education

Medical Assisting -

Florida Metropolitan University
Orlando, FL

Skills

  • Patient Scheduling
  • Insurance Verification
  • Data Entry
  • Customer Service
  • Documentation review

Certification

  • First Aid Certification
  • Certified Medical Assistant
  • CPR Certification
  • HIPPA
  • Epic
  • Meditech
  • Waystar

Accomplishments

  • Recipient of multiple awards in recognition of delivering exceptional customer service.
  • Consistently received positive patient compliments, highlighting my professionalism, empathy, and ability to resolve concerns effectively.
  • Recognized through multiple feedback calls from customers who provided enthusiastic, raving reviews of my service.

Timeline

Patient Care Specialist

Statlinx
08.2023 - 05.2025

Member Service Specialist

Omnicare 365
01.2023 - 02.2023

Debt Counselor

Incharge Debt Solutions
11.2004 - 05.2011

Medical Assisting -

Florida Metropolitan University

Similar Profiles

CREATE PROFILE
Chanikqua Dale