CHANIN JOHNSON
Owasso,OK
Summary
Dynamic and versatile professional with extensive leadership and operations management experience across multiple industries. Currently serving as a General Manager for a family entertainment center and Assistant Team Lead at Conservice. Renowned for flexibility, dependability, and adaptability to changing environments. Skilled in team management, conflict resolution, effective communication, and time management. Demonstrated success in motivating teams and delivering exceptional results under pressure. Seeking to leverage experience and leadership skills to transition into a Team Lead role, focusing on driving performance and operational excellence.
Overview
18
18
years of professional experience
Work History
Assistant Team Lead
Conservice Utility Management & Billing
09.2021 - Current
- Manage team workload to reach targets
- Coordinate and lead weekly team meetings to discuss progress, challenges, and opportunities for growth, fostering an atmosphere of continuous learning.
- Implemented process improvements to reduce errors and increase overall efficiency.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Enhanced team productivity through effective communication, training, and feedback sessions.
- Promote a positive work environment by fostering teamwork and open communication among team members.
- Conducts new-hire / new-transfer trainings
- Assisted in developing training materials for new-hires / new-transfers
- Analyze performance metrics to identify areas of improvement and develop action plans accordingly.
- Manage daily operations efficiently by monitoring task completion rates and efficiency.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Manager
Broken Arrow Roller Sports
03.2007 - Current
- Effectively leads company functions and departments as designated
- Manage complex customer requests from contact to completion
- Provide customers with quality assistance through phone calls, emails, and internet chats
- Identify and maximize sales opportunities, and increase customer retention rates
- Work to ensure a neat and attractive sales environment including the setup of visual displays
- Organize and implement job roles and functions among employees
- Handle the scheduling of all appointments made by customers
- Maintain inventory and order supplies as necessary
- Operate with a strong work ethic, professionalism, and the ability to work under pressure
- Effectively manage the organization's social media presence including Facebook, Instagram, Twitter, and Snapchat
- Plan and implement new content for company website
- Work to achieve a consistent look and visual theme across the website by promoting uniform fonts, formatting, images, and layout
- Coordinate mailings, marketing materials, social media ads, and website content
- Leads recruitment efforts, onboarding, and training of new employees
- Process payroll and distributed paychecks to employees
- Handle the scheduling of employees shifts
- Supervise and train employees in sales, merchandising, and inventory control
- Handles cash, credit card, invoice, and purchase order transactions
- Contributes to the creation of company objectives and work to support them
- Works well in a fast-paced and rapidly changing environment
Salon Assistant
Acapulco Golden Tans
01.2011 - 01.2013
- Served as an enthusiastic and welcoming first point of contact for a fast-paced salon
- Served as a friendly, hardworking, and punctual employee
- Worked to achieve high levels of customer satisfaction, increasing the popularity of the salon
- Effectively managed a busy schedule in a fast-paced salon environment
- Handled inquiries about the salon and provided detailed information about the salon offerings
- Scheduled appointments, processed payments and new client paperwork, and documented all data into the company software system
- Worked to constantly acquire new accounts and maintain existing ones
- Helped to maintain a clean and inviting salon atmosphere
- Used cleaning solutions appropriately to ensure a safe and sanitary environment
- Managed customer orders, supervised stock, and assisted with inventory
Front Desk Assistant
Auto Oasis
01.2011 - 01.2012
- Greeted customers and provided them with excellent assistance
- Helped to increase customer return rates by providing excellent customer service at all times
- Answered all telecommunications and directed calls to the appropriate department
- Worked in administrative positions, handling a variety of office and clerical tasks
- Managed inventory and placed orders through distributors when necessary
- Maintained a clean and organized working environment to enhance productivity
- Remained up-to-date with health and safety requirements and aimed to meet them at all times
- When necessary, provided relief for the other departments when they were short staffed
- Recorded and processed all services and orders in an organized and accurate manner
- Quickly and accurately handled financial transactions of all types
- Trained new employees on company policies and procedures
Education
High School Diploma -
Owasso High School
05.2010
Health Sciences - general studies in Health Sciences
Tulsa Technology Center
05.2009
Skills
- Highly Organized
- Leadership Skills
- Employee development
- Attention to Detail
- Effective Time Management
- Flexibility and Adaptability
- Hard Working
- Ability to Multitask
- Customer Service
- Communication Skills
- Problem Solving
- Computer Skills
- Microsoft Office
- Decision Making
- Conflict Resolution
- Fast Learner
- Ability to Work in a Team
- Ability to Work Under Pressure
- Critical Thinking
- Creativity
Timeline
Assistant Team Lead
Conservice Utility Management & Billing
09.2021 - Current
Salon Assistant
Acapulco Golden Tans
01.2011 - 01.2013
Front Desk Assistant
Auto Oasis
01.2011 - 01.2012
Manager
Broken Arrow Roller Sports
03.2007 - Current
High School Diploma -
Owasso High School
Health Sciences - general studies in Health Sciences
Tulsa Technology Center
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