Chaniqua Mauldin
Newburgh
Summary
Accomplished professional providing library patrons with outstanding customer service. Skilled in managing library resources, cataloging materials and organizing library records. Considered valuable and detail-oriented team player.
Overview
26
26
years of professional experience
Work History
Library Circulation Assistant
Town Of Ulster Public Library
07.2024 - Current
- Conducted inventory audits of circulating materials to maintain accurate records and identify missing items.
- Effectively handled challenging situations involving overdue books or disputes about fines, resulting in amicable resolutions.
- Assisted librarians with collection development tasks, contributing to the continuous improvement of library offerings.
Copy Cataloger & Systems Support Specialist
Kaplan Family Library @ Mount Saint Mary College
09.2001 - Current
- Generate information for the creation and retrieval of MARC Records within the automated ILS
- Provide virtual reference for students, staff and faculty in person or remotely through our information partner Springshare
- Provide general IT support throughout the library
- Serve as back up at the circulation desk
Circulation clerk and Library Assistant
Moffat Library of Washingtonville
03.2017 - 07.2022
- Checked library materials in and out of library
- Creating and issuing library cards, collecting fines/fee as well as additional clerical duties as needed
- Processed and shelved returned materials after evaluating for general condition and cleanliness.
- Supported inventory management efforts through regular monitoring of item availability and updating records accordingly.
- Supported library initiatives by participating in special events, workshops, or outreach efforts aimed at increasing community involvement and awareness of available resources.
- Dealing with a diverse population of people with a positive can-do attitude
- Providing general reference assistance
- Resolved patron concerns promptly and professionally, fostering a welcoming environment within the library setting.
- Educated patrons on proper use of library equipment, such as computers, copiers, and self-checkout machines, leading to increased confidence in utilizing these resources.
- Contributed to an organized work environment by maintaining clean and orderly circulation areas, ensuring a pleasant experience for all library visitors.
Reserves/ Circulation Supervisor
Curtin Memorial Library @Mount Saint Mary College
09.1998 - 08.2001
- Assisted staff/librarians with course reserves and interlibrary loans (ILL)
- Training and supervising evening student workers on policies, procedures and best practices
- Promptly responded to inquiries and requests from library users
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Supported library operations by conducting regular inventory checks of materials to ensure accuracy of records and proper maintenance of collections.
- Processed library card applications and maintained patron records with accurate contact information.
Education
Master of Science - Counseling
Capella University
Minneapolis, MN01-2012
Skills
- Circulation desk operations
- Cataloging expertise
- Library management systems
- Collection maintenance
- Interlibrary loan processing
- Cash handling experience
- Time management
- Customer service
- Multitasking
Affiliations
- Innovative Users Group Member
- New York State Library Assistants' Association
- Southeastern NY Library Resources Council
Timeline
Library Circulation Assistant
Town Of Ulster Public Library
07.2024 - Current
Circulation clerk and Library Assistant
Moffat Library of Washingtonville
03.2017 - 07.2022
Copy Cataloger & Systems Support Specialist
Kaplan Family Library @ Mount Saint Mary College
09.2001 - Current
Reserves/ Circulation Supervisor
Curtin Memorial Library @Mount Saint Mary College
09.1998 - 08.2001
Master of Science - Counseling
Capella University
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