Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chanique Williams

Clinton Township,MI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
01.2024 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Home Care Provider

Self-employeed
04.2017 - 01.2024
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Administered medication as directed by physician.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
  • Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
  • Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Security Assistant

Securitas Security Services USA
10.2015 - 04.2017
  • Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
  • Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
  • Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
  • Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
  • Ensured compliance with local regulations governing private security operations through meticulous record-keeping and regular audits.
  • Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
  • Managed inventory of security equipment, ensuring proper maintenance and prompt replacement when necessary.
  • Examined doors, windows and gates to verify security.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Issued access cards to authorized personnel to monitor access points.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

Payment Processor

RS Clark & Associates
01.2013 - 10.2015
  • Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
  • Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
  • Streamlined payment processing by implementing efficient systems and organizational strategies.
  • Audited financial records periodically to identify potential areas for improvement in payment processing procedures.
  • Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
  • Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
  • Utilized software tools for effective tracking, analysis, and reporting on key performance indicators within the payment processing function.

Education

High School Diploma -

North New Summit
Grand Rapids, MI
06.2012

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Microsoft Excel
  • Client Relations
  • Professional telephone demeanor
  • De-Escalation Techniques

Timeline

Customer Service Representative

Teleperformance USA
01.2024 - 03.2024

Home Care Provider

Self-employeed
04.2017 - 01.2024

Security Assistant

Securitas Security Services USA
10.2015 - 04.2017

Payment Processor

RS Clark & Associates
01.2013 - 10.2015

High School Diploma -

North New Summit

Similar Profiles

CREATE PROFILE
Chanique Williams