Chanira Roberts
Newport News,VA
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
13
13
years of professional experience
Work History
Transition Manager
Teleperformance/Remote
01.2019 - Current
- Reduced downtime during organizational changes by efficiently coordinating cross-functional teams and resources.
- Managed multiple simultaneous transitions, ensuring timely completion and minimal disruption to business operations.
- Developed comprehensive transition plans, outlining roles, responsibilities, timelines, and milestones for successful implementation.
- Plans, manages, and provides work direction to mainframe and client operations
- Oversees three hundred specialist and twelve supervisors
- Hosts Focus Groups to assist in transitions and policy process updates for client satisfaction.
- Led change management efforts by providing training, support, and guidance to affected employees throughout the transition process.
- Ensured seamless integration of new systems and processes by effectively communicating expectations and requirements to all relevant parties.
Administration Assistant
Ambulatory Foot & Ankle Center
01.2017 - 01.2019
- Triaged all incoming patients by taking vital signs such as height, weight, temperature, blood pressure
- Obtained medical records from other physician offices, hospitals, labs, emergency rooms, and radiology prior to patient visit
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Completed order entry in EHR (electric health records) per department protocols and physicians' instructions to include education/instructions, referrals, and follow up appointments.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
Customer Service Lead/Supervisor
APAC Customer Services
01.2014 - 01.2015
- Completed prescription intake process including verification of insurance coverage
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Checked to ensure that appropriate changes were made to resolve customers' problems and communicated via inbound calls regarding tracking of UPS packages.
HR Manager
GI Industrial Marine
01.2011 - 01.2014
- Completed prescription intake process including verification of insurance coverage
- Spearheaded successful workforce planning efforts, aligning staffing needs with company objectives.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information
- Managed employee disputes by employing conflict resolution techniques.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Tempe, AZ06.2021
Customer Service Certification -
Thomas Nelson Community College
01.2015
Skills
- Process Improvement
- Customer Relationship Management
- Change Management
- Training and Coaching
- Recruiting and Hiring
- Bookkeeping Skills
- Strong organizational skills
- Problem Solving skills
- Strong Communications Skills
- Strategic Planning
- Organizational Development
- Innovation and Creativity
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