Chanissey Budwine
Port Neches,TX
Summary
Results-driven payroll specialist with broad experience in payroll processing, compliance, and benefits administration. Demonstrates strong analytical skills, attention to accuracy, and adaptability in fast-paced environments. Known for excellent collaboration, problem-solving abilities, and delivering reliable support to teams and stakeholders. Proficient in payroll software and adept at navigating complex regulatory requirements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Payroll Administrator
Allied Universal Security Services
08.2022 - Current
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
Console Operator
Allied Universal
03.2019 - 08.2022
- Maximize positive customer service experience
- Contribute to positive, fun working environment
- Answer phones and record detailed messages
- Resolve customer issues promptly and efficiently
- Create schedule and consider all time-off
- Assign employees to specific duties to best suit needs of the Petrochemical plant
- Manage daily log of deliveries and report discrepancies
- Follow all safety and departmental procedures
- Report employee and customer issues in a timely manner to upper management
- Train multiple new hires to ensure following of policies and procedures
- Oversee all records, keeping information clear and accurate
- Monitor the entire Petrochemical plant on CCTV
Customer Service Representative
Alorica Calling Center
07.2017 - 02.2019
- Handle over 100 inbound calls per week, answering customer inquiries and resolving issues
- Resolve over 100 weekly customer inquiries via phone and email, consistently exceeding targets
Education
Accounting -
Lamar University
Beaumont, TXSkills
- Customer service
- Microsoft office
- Excel
- Customer care
- Scheduling
- Management
- Powerpoint
- Organizational skills
- Business intelligence
- Payroll processing
- Timekeeping management
- New hire processing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved previous billing errors which led to being awarded the employee of the month in August 2024.
Certification
- SAP Training - 2023-2024
Timeline
Payroll Administrator
Allied Universal Security Services
08.2022 - Current
Console Operator
Allied Universal
03.2019 - 08.2022
Customer Service Representative
Alorica Calling Center
07.2017 - 02.2019
Accounting -
Lamar University
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